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Run 7feffa18

Project: trengotest1-assessment · Status: succeeded
Run mode: neutral · Started: 2026-02-11T15:55:02.908195+00:00 · Finished: 2026-02-11T15:55:51.943743+00:00
Diagnostic expansion: off
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Assessment composition

Unbranded (Primary)20
Branded (Secondary)0
Diagnostic expansionOff

Progress

Done: 40 / 40 · Errors: 0
{ "done": 40, "errors": 0, "total": 40 }

Run inputs

Providersopenai, gemini
Question set id418affb3-09ca-412b-b8f2-1bcdbbd7ca55
Question set hashdf93935655a7a85c72e404015d4ff8b53872d0a9
Question order seed0
Entities hashe8e7e04c88f2384779942f6e27b05fa777a99e75
Provider models/temperature/seed
ProviderModelTemperatureSeed
openai gpt-4o-mini 0 -
gemini gemini-2.5-flash - -
Resolved inputs
{ "categories": "", "category": "shared inbox", "integrations": [ "slack", "hubspot" ], "max_questions": 20, "resolved_questions": [ { "bucket": "alternatives", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "bdbac390ee995da852e61c85ed9935e14c399ca9", "intent": "informational", "query_type": "alternatives", "source_pack": "bank", "text": "What are some affordable tools for managing team emails?", "track": "unbranded", "weight": 1.0 }, { "bucket": "alternatives", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "7f6589e31996116b76bcae2fd061e2237eee0fcd", "intent": "comparison", "query_type": "alternatives", "source_pack": "bank", "text": "What are some alternatives to Freshdesk for shared inbox solutions?", "track": "unbranded", "weight": 1.0 }, { "bucket": "alternatives", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "f536adf8504a274b904460396b0609f4e3dfafa4", "intent": "commercial", "query_type": "alternatives", "source_pack": "bank", "text": "Are there cost-effective shared inbox tools available?", "track": "unbranded", "weight": 1.0 }, { "bucket": "alternatives", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "1f16db3ceab17c0433dfa720e01395060de7f51c", "intent": "commercial", "query_type": "alternatives", "source_pack": "bank", "text": "Can you suggest some email management solutions for teams?", "track": "unbranded", "weight": 1.0 }, { "bucket": "comparison", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "f6728169dd850aa5e9d519bf62786f2f9b7876fc", "intent": "mixed", "query_type": "comparison_vs", "source_pack": "bank", "text": "Which email management tools are best for team collaboration and support?", "track": "unbranded", "weight": 1.0 }, { "bucket": "comparison", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "aa92fd812f4b7b53e1079c2ce2e7b010b2f9cd67", "intent": "commercial", "query_type": "comparison_vs", "source_pack": "bank", "text": "Which shared inbox solutions are ideal for improving customer support efficiency?", "track": "unbranded", "weight": 1.0 }, { "bucket": "comparison", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "e51e996bba67301dc4fe9c99b282c83d61917f27", "intent": "informational", "query_type": "comparison_vs", "source_pack": "bank", "text": "What are the top-rated shared inbox platforms for improving response times?", "track": "unbranded", "weight": 1.0 }, { "bucket": "comparison", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "0da121762cde2b1ee4700ff5e231ad3261fe1d50", "intent": "comparison", "query_type": "comparison_vs", "source_pack": "bank", "text": "Which email management solutions are best for customer support teams?", "track": "unbranded", "weight": 1.0 }, { "bucket": "best_for", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "cde8f224a8ed787121480196d537cd36a03ec134", "intent": "comparison", "query_type": "category_best_for", "source_pack": "bank", "text": "Which shared inbox tools provide the best integration capabilities?", "track": "unbranded", "weight": 1.0 }, { "bucket": "best_for", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "838151e934d1b33dfc9865573a0255eff17b5461", "intent": "transactional", "query_type": "category_best_for", "source_pack": "bank", "text": "What shared inbox tools are best for managing high volumes of emails?", "track": "unbranded", "weight": 1.0 }, { "bucket": "best_for", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "fb97c1d5c8eba6fe64dc78cec4d1b04c6b1d5f04", "intent": "commercial", "query_type": "category_best_for", "source_pack": "bank", "text": "Discover tools that improve customer response times and facilitate team collaboration.", "track": "unbranded", "weight": 1.0 }, { "bucket": "pricing", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "5badd46c6b02de4ade1b9572db9df65822619175", "intent": "informational", "query_type": "pricing_cost", "source_pack": "bank", "text": "What is the cost range for effective shared inbox platforms?", "track": "unbranded", "weight": 1.0 }, { "bucket": "pricing", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "a00d6b70d011496ac0f63ce7b9dccb800d34a549", "intent": "transactional", "query_type": "pricing_cost", "source_pack": "bank", "text": "Can you provide the cost details for shared inbox solutions that improve customer support?", "track": "unbranded", "weight": 1.0 }, { "bucket": "integrations", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "7c3d7bdc836aefb51f41fbfdb8c49c622c267d46", "intent": "transactional", "query_type": "integrations", "source_pack": "bank", "text": "Discover tools that improve response times for customer support teams.", "track": "unbranded", "weight": 1.0 }, { "bucket": "integrations", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "ab7e62b95b4b22c991cc1edbc39f5e9f20be8132", "intent": "comparison", "query_type": "integrations", "source_pack": "bank", "text": "Evaluate shared inbox options that improve customer support efficiency.", "track": "unbranded", "weight": 1.0 }, { "bucket": "use_cases", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "c32806934d24d55488a804731bc8dcc554dfa0ed", "intent": "commercial", "query_type": "use_cases", "source_pack": "bank", "text": "Discover shared inbox solutions that improve customer support efficiency and response times.", "track": "unbranded", "weight": 1.0 }, { "bucket": "use_cases", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "013c4e262cb5fef5ae543d635b2dd916b2392ec0", "intent": "commercial", "query_type": "use_cases", "source_pack": "bank", "text": "Discover shared inbox solutions that improve email management for customer support teams.", "track": "unbranded", "weight": 1.0 }, { "bucket": "use_cases", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "6ccba0b0328593ace13cb9ead8f00c1ddbf75eab", "intent": "mixed", "query_type": "use_cases", "source_pack": "bank", "text": "Discover tools that improve response times for customer support inquiries.", "track": "unbranded", "weight": 1.0 }, { "bucket": "security", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "e20cee52e0f27cefefe433dac78476644cfea00f", "intent": "comparison", "query_type": "security_compliance", "source_pack": "bank", "text": "Evaluate shared inbox platforms that offer seamless integration capabilities for better team collaboration.", "track": "unbranded", "weight": 1.0 }, { "bucket": "migration", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "24da610e5a84d4c2a7ab7b9679c895ac309c3f72", "intent": "informational", "query_type": "implementation_migration", "source_pack": "bank", "text": "Explore shared inbox solutions that enhance team collaboration and streamline email management.", "track": "unbranded", "weight": 1.0 } ], "segment_key": "helpdesk_shared_inbox", "use_cases": [ "customer support", "omnichannel communication" ] }

Cost

Scope Input tokens Output tokens Total tokens Estimated cost (USD)
Total 2952 14758 17710 $0.032348
openai 1495 2741 4236 $0.001869
gemini 1457 12017 13474 $0.030480

Errors (failed items)

No failed run items.

Quality checklist notes

Latest report summary

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"customer", "evidence_snippet": null, "link": "/run-items/b718051c-8fa8-4bd1-85c0-2901c6df313f", "provider": "gemini", "question_index": 2, "question_text": "Explore shared inbox solutions that enhance team collaboration and streamline email management.", "run_item_id": "b718051c-8fa8-4bd1-85c0-2901c6df313f", "strength_score": 0.0, "top_competitors": "front" }, { "entity_name": "TrengoTest1", "entity_type": "customer", "evidence_snippet": null, "link": "/run-items/770c0134-ba2c-47a3-a536-a6cce1f774b4", "provider": "openai", "question_index": 5, "question_text": "Are there cost-effective shared inbox tools available?", "run_item_id": "770c0134-ba2c-47a3-a536-a6cce1f774b4", "strength_score": 0.0, "top_competitors": "front" }, { "entity_name": "TrengoTest1", "entity_type": "customer", "evidence_snippet": null, "link": "/run-items/cf4b3370-2dac-4b68-9c43-81916e2065cb", "provider": "openai", "question_index": 7, "question_text": "Discover tools that improve response times for customer 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null, "link": "/run-items/a051529e-ac59-4624-9b1d-c73b2037c099", "provider": "openai", "question_index": 9, "question_text": "Which shared inbox solutions are ideal for improving customer support efficiency?", "run_item_id": "a051529e-ac59-4624-9b1d-c73b2037c099", "strength_score": 0.0, "top_competitors": "zendesk, front" }, { "entity_name": "TrengoTest1", "entity_type": "customer", "evidence_snippet": null, "link": "/run-items/dab7cf0f-1a45-4b8e-8f75-73ffde61551a", "provider": "gemini", "question_index": 10, "question_text": "Can you suggest some email management solutions for teams?", "run_item_id": "dab7cf0f-1a45-4b8e-8f75-73ffde61551a", "strength_score": 0.0, "top_competitors": "zendesk, front" }, { "entity_name": "TrengoTest1", "entity_type": "customer", "evidence_snippet": null, "link": "/run-items/b37d8633-96a9-404e-91a6-8b411fdcf4d3", "provider": "openai", "question_index": 12, "question_text": "Which email management solutions are best for customer support teams?", 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"evidence_snippet": "collaboration. For more details, visit their website at [trengo.com](https://trengo.com). \n\nIf you need further comparisons with other plat", "link": "/run-items/5f52f9a5-50af-4f1f-82c9-f2d79add23ee", "provider": "openai", "question_index": 1, "question_text": "Evaluate shared inbox platforms that offer seamless integration capabilities for better team collaboration.", "run_item_id": "5f52f9a5-50af-4f1f-82c9-f2d79add23ee", "strength_score": 20.0, "top_competitors": "" }, { "entity_name": "TrengoTest1", "entity_type": "customer", "evidence_snippet": "times.\n\nFor more details, you can visit their website at [trengo.com](https://trengo.com).", "link": "/run-items/ea36e089-8301-451c-ac69-6f7c7f1a3591", "provider": "openai", "question_index": 2, "question_text": "Explore shared inbox solutions that enhance team collaboration and streamline email management.", "run_item_id": "ea36e089-8301-451c-ac69-6f7c7f1a3591", "strength_score": 20.0, "top_competitors": "" }, { "entity_name": "TrengoTest1", "entity_type": "customer", "evidence_snippet": "bottlenecks and areas for improvement in their support operations.\n\n**TrengoTest1**\nTrengo, as a customer engagement platform, offers severa", "link": "/run-items/3c3649ef-0a25-4e76-8852-eb51cc78fb1c", "provider": "gemini", "question_index": 3, "question_text": "Discover tools that improve response times for customer support inquiries.", "run_item_id": "3c3649ef-0a25-4e76-8852-eb51cc78fb1c", "strength_score": 20.0, "top_competitors": "" }, { "entity_name": "TrengoTest1", "entity_type": "customer", "evidence_snippet": "r more details, you can explore Trengo\u0027s offerings on their [website](https://trengo.com).", "link": "/run-items/d53ed4e2-9598-46b7-b194-a7869d4606e4", "provider": "openai", "question_index": 3, "question_text": "Discover tools that improve response times for customer support inquiries.", "run_item_id": "d53ed4e2-9598-46b7-b194-a7869d4606e4", "strength_score": 20.0, "top_competitors": "zendesk, intercom" }, { "entity_name": "TrengoTest1", "entity_type": "customer", "evidence_snippet": "lytics. 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Filters

Answers fetched (run items)

Neutral mode: one row per provider + question. Click an item to view the full answer, meta json, and citations.
#ProviderEntityErrorQuestionOpenPayload
0 gemini n/a (neutral) no Evaluate shared inbox options that improve customer support efficiency. View What was sent?
0 openai n/a (neutral) no Evaluate shared inbox options that improve customer support efficiency. View What was sent?
1 gemini n/a (neutral) no Evaluate shared inbox platforms that offer seamless integration capabilities for better team collaboration. View What was sent?
1 openai n/a (neutral) no Evaluate shared inbox platforms that offer seamless integration capabilities for better team collaboration. View What was sent?
2 gemini n/a (neutral) no Explore shared inbox solutions that enhance team collaboration and streamline email management. View What was sent?
2 openai n/a (neutral) no Explore shared inbox solutions that enhance team collaboration and streamline email management. View What was sent?
3 gemini n/a (neutral) no Discover tools that improve response times for customer support inquiries. View What was sent?
3 openai n/a (neutral) no Discover tools that improve response times for customer support inquiries. View What was sent?
4 gemini n/a (neutral) no Discover shared inbox solutions that improve customer support efficiency and response times. View What was sent?
4 openai n/a (neutral) no Discover shared inbox solutions that improve customer support efficiency and response times. View What was sent?
5 gemini n/a (neutral) no Are there cost-effective shared inbox tools available? View What was sent?
5 openai n/a (neutral) no Are there cost-effective shared inbox tools available? View What was sent?
6 gemini n/a (neutral) no Discover tools that improve customer response times and facilitate team collaboration. View What was sent?
6 openai n/a (neutral) no Discover tools that improve customer response times and facilitate team collaboration. View What was sent?
7 gemini n/a (neutral) no Discover tools that improve response times for customer support teams. View What was sent?
7 openai n/a (neutral) no Discover tools that improve response times for customer support teams. View What was sent?
8 gemini n/a (neutral) no What is the cost range for effective shared inbox platforms? View What was sent?
8 openai n/a (neutral) no What is the cost range for effective shared inbox platforms? View What was sent?
9 gemini n/a (neutral) no Which shared inbox solutions are ideal for improving customer support efficiency? View What was sent?
9 openai n/a (neutral) no Which shared inbox solutions are ideal for improving customer support efficiency? View What was sent?
10 gemini n/a (neutral) no Can you suggest some email management solutions for teams? View What was sent?
10 openai n/a (neutral) no Can you suggest some email management solutions for teams? View What was sent?
11 gemini n/a (neutral) no What are some affordable tools for managing team emails? View What was sent?
11 openai n/a (neutral) no What are some affordable tools for managing team emails? View What was sent?
12 gemini n/a (neutral) no Which email management solutions are best for customer support teams? View What was sent?
12 openai n/a (neutral) no Which email management solutions are best for customer support teams? View What was sent?
13 gemini n/a (neutral) no Can you provide the cost details for shared inbox solutions that improve customer support? View What was sent?
13 openai n/a (neutral) no Can you provide the cost details for shared inbox solutions that improve customer support? View What was sent?
14 gemini n/a (neutral) no Discover shared inbox solutions that improve email management for customer support teams. View What was sent?
14 openai n/a (neutral) no Discover shared inbox solutions that improve email management for customer support teams. View What was sent?
15 gemini n/a (neutral) no What are some alternatives to Freshdesk for shared inbox solutions? View What was sent?
15 openai n/a (neutral) no What are some alternatives to Freshdesk for shared inbox solutions? View What was sent?
16 gemini n/a (neutral) no Which email management tools are best for team collaboration and support? View What was sent?
16 openai n/a (neutral) no Which email management tools are best for team collaboration and support? View What was sent?
17 gemini n/a (neutral) no What are the top-rated shared inbox platforms for improving response times? View What was sent?
17 openai n/a (neutral) no What are the top-rated shared inbox platforms for improving response times? View What was sent?
18 gemini n/a (neutral) no Which shared inbox tools provide the best integration capabilities? View What was sent?
18 openai n/a (neutral) no Which shared inbox tools provide the best integration capabilities? View What was sent?
19 gemini n/a (neutral) no What shared inbox tools are best for managing high volumes of emails? View What was sent?
19 openai n/a (neutral) no What shared inbox tools are best for managing high volumes of emails? View What was sent?