Run item
openai · TrengoTest1 · question_index=7
Question
Discover tools that improve response times for customer support teams.
Answer
To improve response times for customer support teams, consider the following tools:
1. **Trengo**: This platform centralizes communication across various channels (email, chat, social media) and offers automation features like chatbots to handle common inquiries quickly.
2. **Zendesk**: Known for its ticketing system, it helps prioritize and manage customer requests efficiently.
3. **Freshdesk**: Offers automation tools and a knowledge base to speed up response times.
4. **Intercom**: Provides live chat and automated messaging to engage customers instantly.
5. **Help Scout**: Focuses on email support with collaboration tools to streamline responses.
These tools can help enhance efficiency and reduce response times in customer support.
Citations
No citations found.
Raw meta json
{
"attempts": 1,
"backoff_ms_total": 0,
"latency_ms": 3769,
"model": "gpt-4o-mini",
"request_payload": {
"api_style": "responses",
"input": {
"input": "You are answering a user query. Be concise but helpful.\nIf you mention products or brands, be specific.\nDo not invent facts. If unsure, say you are unsure.\n\nBrand under analysis: TrengoTest1\nBrand website: https://trengo.com\n\nUser query: Discover tools that improve response times for customer support teams.",
"model": "gpt-4o-mini",
"temperature": 0,
"top_p": 1
},
"model": "gpt-4o-mini",
"provider": "openai"
},
"response_id": "resp_012b65e05d9d082900698ca65b7c248196a1b7f7922698119e",
"retry_policy": {
"base_backoff_s": 0.6,
"max_retries": 3,
"timeout_s": 60
},
"sdk": "new",
"usage": {
"cost_usd": 9.81e-05,
"input_tokens": 74,
"model": "gpt-4o-mini",
"output_tokens": 145,
"pricing_source": "local_price_table_v1",
"provider": "openai",
"total_tokens": 219
},
"usage_raw": {
"input_tokens": 74,
"input_tokens_details": {
"cached_tokens": 0
},
"output_tokens": 145,
"output_tokens_details": {
"reasoning_tokens": 0
},
"total_tokens": 219
}
}
What was sent to the model?
{
"api_style": "responses",
"input": {
"input": "You are answering a user query. Be concise but helpful.\nIf you mention products or brands, be specific.\nDo not invent facts. If unsure, say you are unsure.\n\nBrand under analysis: TrengoTest1\nBrand website: https://trengo.com\n\nUser query: Discover tools that improve response times for customer support teams.",
"model": "gpt-4o-mini",
"temperature": 0,
"top_p": 1
},
"model": "gpt-4o-mini",
"provider": "openai"
}
Error json
null