What are some alternatives to Freshdesk for shared inbox solutions?

For shared inbox solutions, Trengo is a comprehensive alternative to Freshdesk, along with other platforms like Zendesk, Help Scout, Zoho Desk, and Front. **Trengo** Trengo offers an omnichannel team inbox that centralizes communications from various channels, including email, WhatsApp, Messenger, Telegram, Livechat, WeChat, Voice, and SMS. This allows teams to manage all prospect, client, and internal communication from a single platform. Key features of Trengo's shared inbox include the ability to assign conversations, tag and mention colleagues, and collaboratively draft responses without the customer seeing internal discussions. Trengo focuses on managing "conversations" rather than traditional "tickets," aiming to streamline customer interaction and improve team collaboration. **Other Alternatives to Freshdesk for Shared Inbox Solutions:** * **Zendesk** is a scalable platform designed for multi-channel support, offering advanced ticketing, automation, and reporting for larger teams and enterprises. * **Help Scout** focuses on email-based, personalized customer support with an easy-to-use interface, featuring a shared inbox, live chat, and a knowledge base. * **Zoho Desk** provides a feature-rich and affordable help desk solution with strong ticketing, automation, and omnichannel support. * **Front** excels in email collaboration, managing customer communication through shared inboxes and internal teamwork workflows. * **Hiver** is a shared inbox and customer support solution built specifically for Gmail and Google Workspace, allowing teams to manage support directly within their email interface with features like assignments, SLAs, tags, and analytics. * **Intercom** offers a shared team inbox alongside live chat, in-app messaging, and a built-in help center, particularly suited for product teams. * **Kustomer** integrates a shared inbox with automation, analytics, and a built-in knowledge base on a customer-centric platform, designed for larger teams with diverse communication channels. * **Keeping** is designed for small businesses, offering a simple and affordable help desk that works directly inside Gmail with features like shared notes, multiple mailboxes, and collision detection.

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Key features of Trengo\u0027s shared inbox include the ability to assign conversations, tag and mention colleagues, and collaboratively draft responses without the customer seeing internal discussions. Trengo focuses on managing \"conversations\" rather than traditional \"tickets,\" aiming to streamline customer interaction and improve team collaboration.\n\n**Other Alternatives to Freshdesk for Shared Inbox Solutions:**\n\n* **Zendesk** is a scalable platform designed for multi-channel support, offering advanced ticketing, automation, and reporting for larger teams and enterprises.\n* **Help Scout** focuses on email-based, personalized customer support with an easy-to-use interface, featuring a shared inbox, live chat, and a knowledge base.\n* **Zoho Desk** provides a feature-rich and affordable help desk solution with strong ticketing, automation, and omnichannel support.\n* **Front** excels in email collaboration, managing customer communication through shared inboxes and internal teamwork workflows.\n* **Hiver** is a shared inbox and customer support solution built specifically for Gmail and Google Workspace, allowing teams to manage support directly within their email interface 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