Run item
gemini · TrengoTest1 · question_index=5
Question
Are there cost-effective shared inbox tools available?
Answer
Yes, there are several cost-effective shared inbox tools available, catering to various team sizes and needs. Many offer free plans with basic features or affordable starting prices for more advanced functionalities.
Here are some cost-effective shared inbox tools:
* **Hiver** offers a free plan that includes unlimited users, unlimited replies, and one shared inbox, making it a suitable option for small businesses with limited budgets. Paid plans for Hiver start at $14-$15 per user per month.
* **Google Collaborative Inbox** (part of Google Groups for Business) is a free solution for small teams already using Google Workspace. It provides basic functionalities like assigning conversations and marking them as resolved.
* **Canary for Support** provides paid plans starting at $10 per agent per month, including an AI-powered shared inbox, helpdesk, and ticketing system.
* **Zoho TeamInbox** is a highly affordable option, with pricing starting at €5 per user per month (billed annually). This includes up to 3 shared incoming channels and 25 automation rules.
* **Helpwise** offers a free plan for one shared account and paid plans starting at $15 per month. It integrates with multiple communication channels and supports both Gmail and Microsoft Office 365/Outlook.
* **Drag** integrates with Gmail, turning it into a shared inbox and CRM, with plans starting at $12 per user per month.
* **Missive** offers a free plan for one shared account and paid plans starting at $15 per month.
* **ProProfs Help Desk** is recommended for small to mid-sized teams looking for an affordable and easy-to-use shared inbox with built-in ticketing, though specific starting prices were not provided in detail.
* **Help Scout** provides a free plan and paid plans starting at $25 per user per month.
* **Gmelius** extends Gmail functionality to create collaborative inboxes, with pricing starting at $19 per user per month for AI features, and $24 per user per month for shared inboxes and collaboration.
Citations
No citations found.
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