Which email management tools are best for team collaboration and support?

For effective team collaboration and support, several email management tools offer features designed to streamline communication and improve efficiency: * **Front** is a comprehensive solution that centralizes emails, social media, chat, SMS, and WhatsApp into a single shared inbox. It offers AI automation for routine tasks and customized replies, along with easy collaboration features such as in-thread commenting and shared drafts. * **Missive** provides a unified shared inbox for email, social channels, SMS, and WhatsApp. It supports internal team chat, task management, and collaborative drafting, making it suitable for streamlining team collaboration and improving response times. * **Hiver** integrates directly with Gmail, transforming it into a collaborative workspace. It offers shared inboxes, the ability to delegate emails, track their status, and provides analytics on team performance. Hiver also includes AI-powered features like AI tagging, sentiment analysis, and summarization. * **Zendesk** is a robust customer service platform that excels in managing support tickets and offers a mature ecosystem with extensive integrations. It provides a unified agent workspace, converting emails into tickets and routing them to the appropriate agents. * **Freshdesk** is an all-in-one customer support software that organizes customer conversations across multiple channels, including email. It turns emails into organized, priority-driven tickets that can be assigned, tagged, and sorted. * **Zoho Desk** is a customer service platform, particularly beneficial for small businesses, offering tools for ticket management, multi-channel communication, and customer insights. It allows teams to track and manage customer support tickets from various channels in one place. * **Gmelius** enhances Gmail by providing a collaboration platform for teams. It allows for managing shared inboxes directly within Gmail, delegating emails as assignments, automating workflows, and gaining insights into workload distribution. * **HubSpot Service Hub** is a centralized help desk that includes email management tools. It automatically converts incoming emails to tickets and uses skills-based routing. * **Helpwise** integrates email, SMS, social media, and voice into a single platform. It offers a shared inbox solution that allows for workload distribution and integrates with popular collaboration tools like Google Calendar, Slack, and Asana.

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It offers AI automation for routine tasks and customized replies, along with easy collaboration features such as in-thread commenting and shared drafts.\n* **Missive** provides a unified shared inbox for email, social channels, SMS, and WhatsApp. It supports internal team chat, task management, and collaborative drafting, making it suitable for streamlining team collaboration and improving response times.\n* **Hiver** integrates directly with Gmail, transforming it into a collaborative workspace. It offers shared inboxes, the ability to delegate emails, track their status, and provides analytics on team performance. Hiver also includes AI-powered features like AI tagging, sentiment analysis, and summarization.\n* **Zendesk** is a robust customer service platform that excels in managing support tickets and offers a mature ecosystem with extensive integrations. It provides a unified agent workspace, converting emails into tickets and routing them to the appropriate agents.\n* **Freshdesk** is an all-in-one customer support software that organizes customer conversations across multiple channels, including email. It turns emails into organized, priority-driven tickets that can be assigned, tagged, and sorted.\n* **Zoho Desk** is a customer service platform, particularly beneficial for small businesses, offering tools for ticket management, multi-channel communication, and customer insights. It allows teams to track and manage customer support tickets from various channels in one place.\n* **Gmelius** enhances Gmail by providing a collaboration platform for teams. It allows for managing shared inboxes directly within Gmail, delegating emails as assignments, automating workflows, and gaining insights into workload distribution.\n* **HubSpot Service Hub** is a centralized help desk that includes email management tools. 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