Which shared inbox solutions are ideal for improving customer support efficiency?

For improving customer support efficiency, consider the following shared inbox solutions: 1. **Trengo**: Offers a unified inbox for managing customer interactions across various channels, including email, chat, and social media. It features automation tools and collaboration options. 2. **Help Scout**: Focuses on email support with a shared inbox, allowing teams to manage customer queries collaboratively. It includes reporting and integrations with other tools. 3. **Front**: Combines email and messaging in a shared inbox, enabling team collaboration and workflow automation. It supports integrations with various apps. 4. **Zendesk**: Provides a shared inbox as part of its customer support suite, allowing teams to track and respond to customer inquiries efficiently. 5. **Gorgias**: Tailored for e-commerce, it centralizes customer support across multiple channels, streamlining responses and improving efficiency. Each of these solutions has unique features, so consider your specific needs when choosing one.

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