Which email management solutions are best for customer support teams?

For customer support teams, some of the best email management solutions include: 1. **Trengo**: Offers a unified inbox for managing emails, chats, and social messages, making it easy for teams to collaborate. 2. **Zendesk**: Known for its robust ticketing system and integration capabilities, ideal for larger support teams. 3. **Freshdesk**: Provides a user-friendly interface with automation features to streamline email responses. 4. **Help Scout**: Focuses on a shared inbox experience, making it easy for teams to manage customer emails collaboratively. 5. **Gorgias**: Tailored for e-commerce, it integrates with platforms like Shopify to manage customer inquiries efficiently. Each of these solutions has unique features, so consider your team's specific needs when choosing.

{ "attempts": 1, "backoff_ms_total": 0, "latency_ms": 3874, "model": "gpt-4o-mini", "request_payload": { "api_style": "responses", "input": { "input": "You are answering a user query. Be concise but helpful.\nIf you mention products or brands, be specific.\nDo not invent facts. If unsure, say you are unsure.\n\nBrand under analysis: TrengoTest1\nBrand website: https://trengo.com\n\nUser query: Which email management solutions are best for customer support teams?", "model": "gpt-4o-mini", "temperature": 0, "top_p": 1 }, "model": "gpt-4o-mini", "provider": "openai" }, "response_id": "resp_0dcb994b1934210d00698ca65ef5b48195866d52d5c68b671a", "retry_policy": { "base_backoff_s": 0.6, "max_retries": 3, "timeout_s": 60 }, "sdk": "new", "usage": { "cost_usd": 0.0001053, "input_tokens": 74, "model": "gpt-4o-mini", "output_tokens": 157, "pricing_source": "local_price_table_v1", "provider": "openai", "total_tokens": 231 }, "usage_raw": { "input_tokens": 74, "input_tokens_details": { "cached_tokens": 0 }, "output_tokens": 157, "output_tokens_details": { "reasoning_tokens": 0 }, "total_tokens": 231 } }

{ "api_style": "responses", "input": { "input": "You are answering a user query. Be concise but helpful.\nIf you mention products or brands, be specific.\nDo not invent facts. If unsure, say you are unsure.\n\nBrand under analysis: TrengoTest1\nBrand website: https://trengo.com\n\nUser query: Which email management solutions are best for customer support teams?", "model": "gpt-4o-mini", "temperature": 0, "top_p": 1 }, "model": "gpt-4o-mini", "provider": "openai" }

null