{ "done": 40, "errors": 0, "total": 40 }

{ "branded_kpis": { "ai_visibility_score": 0.0, "ai_visibility_score_formula": "0.5*brand_rate + 0.3*(100-displacement_rate) + 0.2*avg_strength, clamped 0..100", "answers_analyzed": 0, "answers_fetched": 0, "avg_strength_score": 0.0, "brand_absent_rate": 0.0, "brand_mention_rate": 0.0, "brand_missing_answers": 0, "displaced_when_brand_missing": 0, "displaced_when_brand_missing_of_missing_rate": 0.0, "displaced_when_brand_missing_rate": 0.0, "displaced_when_brand_present": 0, "displaced_when_brand_present_rate": 0.0, "displacement_rate": 0.0, "entity_scores": 0, "errors": 0, "evidence_coverage_rate": 0.0, "mentions_with_competitors_rate": 0.0, "provider_answers": 0 }, "branded_recommendations": [], "branded_risk": { "top_displaced": [], "top_low_strength_mentions": [] }, "by_entity": [ { "answers": 40, "avg_strength": 41.0, "brand_rate": 97.5, "displaced_rate": 2.5, "entity_name": "Trengo", "entity_type": "customer" } ], "by_entity_competitors": [], "by_entity_customers": [ { "answers": 40, "avg_strength": 41.0, "brand_rate": 97.5, "displaced_rate": 2.5, "entity_name": "Trengo", "entity_type": "customer" } ], "by_provider": [ { "answers": 20, "avg_strength": 38.0, "brand_rate": 100.0, "displaced_rate": 0.0, "mentions_with_competitors": 55.00000000000001, "provider": "gemini" }, { "answers": 20, "avg_strength": 44.0, "brand_rate": 95.0, "displaced_rate": 5.0, "mentions_with_competitors": 50.0, "provider": "openai" } ], "competitive_pressure": { "top_competitors_overall": [ [ "front", 19 ], [ "zendesk", 15 ], [ "intercom", 4 ] ], "top_competitors_when_brand_missing": [ [ "front", 1 ], [ "zendesk", 1 ] ] }, "cost_rollup": { "by_provider": { "gemini": { "cost_usd": 0.030501100000000003, "input_tokens": 1437, "items": 20, "output_tokens": 12028, "total_tokens": 13465 }, "openai": { "cost_usd": 0.0018322500000000001, "input_tokens": 1455, "items": 20, "output_tokens": 2690, "total_tokens": 4145 } }, "cost_source": "stored_usage_only", "missing_pricing_models": [], "notes": [], "providers": { "gemini": { "cost_usd": 0.030501100000000003, "tokens": 13465 }, "openai": { "cost_usd": 0.0018322500000000001, "tokens": 4145 } }, "total": { "cost_usd": 0.032333350000000004, "input_tokens": 2892, "items": 40, "output_tokens": 14718, "total_tokens": 17610 }, "total_cost_usd": 0.032333350000000004, "total_tokens": 17610, "usage_missing_items": 0 }, "coverage_summary": { "analysis_coverage_rate": 100.0, "analyzed_items": 40, "expected_items": 40, "failed_items": 0, "fetch_coverage_rate": 100.0, "fetched_items": 40, "partial_completion": false, "successful_items": 40 }, "error_summary": { "by_entity": [], "by_provider": [], "error_rate": 0.0, "examples": [], "total_errors": 0 }, "generated_at": "2026-02-13T10:55:10.967248Z", "kpis": { "ai_visibility_score": 86.2, "ai_visibility_score_formula": "0.5*brand_rate + 0.3*(100-displacement_rate) + 0.2*avg_strength, clamped 0..100", "answers_analyzed": 40, "answers_fetched": 40, "avg_strength_score": 41.0, "brand_absent_rate": 2.5, "brand_mention_rate": 97.5, "brand_missing_answers": 1, "displaced_when_brand_missing": 1, "displaced_when_brand_missing_of_missing_rate": 100.0, "displaced_when_brand_missing_rate": 2.5, "displaced_when_brand_present": 0, "displaced_when_brand_present_rate": 0.0, "displacement_rate": 2.5, "entity_scores": 40, "errors": 0, "evidence_coverage_rate": 97.5, "mentions_with_competitors_rate": 52.5, "provider_answers": 40 }, "kpis_breakdown": { "competitors_only": { "answers": 0, "avg_strength": 0.0, "brand_rate": 0.0, "displaced_rate": 0.0 }, "customer_only": { "answers": 40, "avg_strength": 41.0, "brand_rate": 97.5, "displaced_rate": 2.5 } }, "primary_kpis": { "ai_visibility_score": 86.2, "ai_visibility_score_formula": "0.5*brand_rate + 0.3*(100-displacement_rate) + 0.2*avg_strength, clamped 0..100", "answers_analyzed": 40, "answers_fetched": 40, "avg_strength_score": 41.0, "brand_absent_rate": 2.5, "brand_mention_rate": 97.5, "brand_missing_answers": 1, "displaced_when_brand_missing": 1, "displaced_when_brand_missing_of_missing_rate": 100.0, "displaced_when_brand_missing_rate": 2.5, "displaced_when_brand_present": 0, "displaced_when_brand_present_rate": 0.0, "displacement_rate": 2.5, "entity_scores": 40, "errors": 0, "evidence_coverage_rate": 97.5, "mentions_with_competitors_rate": 52.5, "provider_answers": 40 }, "project": { "brand_name": "Trengo", "language": null, "market": null, "slug": "trengo-assessment-2", "website": "https://trengo.com/" }, "recommendations": [ { "examples": [ "What are some alternatives to Freshdesk for shared inbox solutions?" ], "title": "Reduce displacement on evaluation queries", "trigger": "Displacement rate is 2.5%", "what_to_do": "Create or strengthen comparison and \u0027best X\u0027 pages with concise reusable proof points (pricing signals, integrations, outcomes)." }, { "examples": [ "Evaluate shared inbox options that improve customer support efficiency.", "Explore shared inbox solutions that enhance team collaboration and streamline email management.", "Which shared inbox solutions are ideal for improving customer support efficiency?" ], "title": "Increase strength of brand mentions", "trigger": "Average strength score is 41.0", "what_to_do": "Make differentiators explicit and consistent across core pages (who it is for, what it replaces, quantified outcomes, integrations, implementation time)." } ], "risk": { "top_displaced": [ { "entity_name": "Trengo", "entity_type": "customer", "evidence_snippet": null, "link": "/run-items/633aa24d-f156-4fa4-84e5-5a48d45e534e", "provider": "openai", "question_index": 15, "question_text": "What are some alternatives to Freshdesk for shared inbox solutions?", "run_item_id": "633aa24d-f156-4fa4-84e5-5a48d45e534e", "strength_score": 0.0, "top_competitors": "front, zendesk" } ], "top_low_strength_mentions": [ { "entity_name": "Trengo", "entity_type": "customer", "evidence_snippet": "abling teams to assign tickets and distribute the workload evenly.\n\n**Trengo\u0027s Shared Inbox Evaluation:**\n\nTrengo offers an omnichannel shar", "link": "/run-items/d912f865-d700-473b-9673-e75c5a2d191a", "provider": "gemini", "question_index": 0, "question_text": "Evaluate shared inbox options that improve customer support efficiency.", "run_item_id": "d912f865-d700-473b-9673-e75c5a2d191a", "strength_score": 20.0, "top_competitors": "front, zendesk" }, { "entity_name": "Trengo", "entity_type": "customer", "evidence_snippet": "ctivity tools to provide a holistic view of customer interactions.\n\n**Trengo as a Shared Inbox Solution:**\n\nTrengo offers a robust shared in", "link": "/run-items/16f28132-f96a-4abf-9cfc-92ecd6eeb562", "provider": "gemini", "question_index": 2, "question_text": "Explore shared inbox solutions that enhance team collaboration and streamline email management.", "run_item_id": "16f28132-f96a-4abf-9cfc-92ecd6eeb562", "strength_score": 20.0, "top_competitors": "" }, { "entity_name": "Trengo", "entity_type": "customer", "evidence_snippet": "times and resolution rates, helping identify areas for improvement.\n\nTrengo, as a brand under analysis, is an excellent example of such a s", "link": "/run-items/d0321b68-f5c6-4ebf-9ec1-9be664d61707", "provider": "gemini", "question_index": 9, "question_text": "Which shared inbox solutions are ideal for improving customer support efficiency?", "run_item_id": "d0321b68-f5c6-4ebf-9ec1-9be664d61707", "strength_score": 20.0, "top_competitors": "" }, { "entity_name": "Trengo", "entity_type": "customer", "evidence_snippet": "nal resources for agents, facilitating quicker problem resolution.\n\n**Trengo** is a comprehensive customer engagement platform that excels i", "link": "/run-items/a6a78898-dd9f-4ba5-b6e1-36256a87257b", "provider": "gemini", "question_index": 12, "question_text": "Which email management solutions are best for customer support teams?", "run_item_id": "a6a78898-dd9f-4ba5-b6e1-36256a87257b", "strength_score": 20.0, "top_competitors": "front, zendesk" }, { "entity_name": "Trengo", "entity_type": "customer", "evidence_snippet": "es to the same customer.\n\nSeveral brands excel in these areas:\n\n* **Trengo** is a comprehensive customer engagement platform that centrali", "link": "/run-items/ac9f2554-0833-4fc3-b6a0-c85c3a10f30a", "provider": "gemini", "question_index": 16, "question_text": "Which email management tools are best for team collaboration and support?", "run_item_id": "ac9f2554-0833-4fc3-b6a0-c85c3a10f30a", "strength_score": 20.0, "top_competitors": "front" }, { "entity_name": "Trengo", "entity_type": "customer", "evidence_snippet": "andle inquiries, ensure prompt responses, and maintain organization.\n\nTrengo is a prominent shared inbox solution designed to manage high vo", "link": "/run-items/e39caf0f-3288-4ddd-9b6d-a62156d225a1", "provider": "gemini", "question_index": 19, "question_text": "What shared inbox tools are best for managing high volumes of emails?", "run_item_id": "e39caf0f-3288-4ddd-9b6d-a62156d225a1", "strength_score": 20.0, "top_competitors": "front, zendesk" }, { "entity_name": "Trengo", "entity_type": "customer", "evidence_snippet": "Trengo offers a shared inbox solution that centralizes customer commun", "link": "/run-items/4369c0f1-c9c1-4e67-a7a9-16371832544c", "provider": "openai", "question_index": 0, "question_text": "Evaluate shared inbox options that improve customer support efficiency.", "run_item_id": "4369c0f1-c9c1-4e67-a7a9-16371832544c", "strength_score": 40.0, "top_competitors": "" }, { "entity_name": "Trengo", "entity_type": "customer", "evidence_snippet": "Trengo offers a comprehensive customer engagement platform with a stro", "link": "/run-items/0372299d-9f7d-495c-a7ea-5f3b498d7c82", "provider": "gemini", "question_index": 1, "question_text": "Evaluate shared inbox platforms that offer seamless integration capabilities for better team collaboration.", "run_item_id": "0372299d-9f7d-495c-a7ea-5f3b498d7c82", "strength_score": 40.0, "top_competitors": "front" }, { "entity_name": "Trengo", "entity_type": "customer", "evidence_snippet": "Trengo offers a shared inbox solution designed to enhance team collabo", "link": "/run-items/61c88c49-e41a-446f-9bb6-fcc2dada8d40", "provider": "openai", "question_index": 2, "question_text": "Explore shared inbox solutions that enhance team collaboration and streamline email management.", "run_item_id": "61c88c49-e41a-446f-9bb6-fcc2dada8d40", "strength_score": 40.0, "top_competitors": "" }, { "entity_name": "Trengo", "entity_type": "customer", "evidence_snippet": "To improve response times for customer support inquiries, both Trengo and other complementary tools offer several key functionalities", "link": "/run-items/179a0a1a-5ee0-4075-8685-83d95f70b899", "provider": "gemini", "question_index": 3, "question_text": "Discover tools that improve response times for customer support inquiries.", "run_item_id": "179a0a1a-5ee0-4075-8685-83d95f70b899", "strength_score": 40.0, "top_competitors": "zendesk, intercom" } ] }, "run": { "finished_at": "2026-02-11T16:45:17.562291+00:00", "id": "9dcff751-5f3b-4b59-ad2b-93ca09383558", "input_snapshot": { "branded_count": 0, "entities": [ { "id": "4e6c8f43-e1fc-4585-bb20-26d32e7e5bc2", "name": "Trengo", "type": "customer" }, { "id": "648b4943-6098-4595-b75c-d1d842f69126", "name": "front", "type": "competitor" }, { "id": "a1d5032e-fc22-4453-88e9-d88cb9f7402f", "name": "zendesk", "type": "competitor" }, { "id": "e9e4cb02-8d3a-4ca3-b399-1a542aab22c4", "name": "intercom", "type": "competitor" } ], "entities_hash": "c3c98505d67f2655826f8bff2d9b5d7342f6c7f5", "limits": { "max_entities": null, "max_questions": null }, "provider_config": { "gemini": { "model": "gemini-2.5-flash", "seed": null, "temperature": null }, "openai": { "model": "gpt-4o-mini", "seed": null, "temperature": 0 } }, "providers": [ "openai", "gemini" ], "question_count": 20, "question_order": [ "ab7e62b95b4b22c991cc1edbc39f5e9f20be8132", "e20cee52e0f27cefefe433dac78476644cfea00f", "24da610e5a84d4c2a7ab7b9679c895ac309c3f72", "6ccba0b0328593ace13cb9ead8f00c1ddbf75eab", "c32806934d24d55488a804731bc8dcc554dfa0ed", "f536adf8504a274b904460396b0609f4e3dfafa4", "fb97c1d5c8eba6fe64dc78cec4d1b04c6b1d5f04", "7c3d7bdc836aefb51f41fbfdb8c49c622c267d46", "5badd46c6b02de4ade1b9572db9df65822619175", "aa92fd812f4b7b53e1079c2ce2e7b010b2f9cd67", "1f16db3ceab17c0433dfa720e01395060de7f51c", "bdbac390ee995da852e61c85ed9935e14c399ca9", "0da121762cde2b1ee4700ff5e231ad3261fe1d50", "a00d6b70d011496ac0f63ce7b9dccb800d34a549", "013c4e262cb5fef5ae543d635b2dd916b2392ec0", "7f6589e31996116b76bcae2fd061e2237eee0fcd", "f6728169dd850aa5e9d519bf62786f2f9b7876fc", "e51e996bba67301dc4fe9c99b282c83d61917f27", "cde8f224a8ed787121480196d537cd36a03ec134", "838151e934d1b33dfc9865573a0255eff17b5461" ], "question_order_seed": 0, "question_set_hash": "df93935655a7a85c72e404015d4ff8b53872d0a9", "question_set_id": "1f75171d-34ae-42ec-9cee-60e932b6fdfe", "question_set_version": "v1_assessment", "resolved_inputs": { "categories": "", "category": "shared inbox", "integrations": [ "Shopify", "Slack", "HubSpot" ], "max_questions": 20, "resolved_questions": [ { "bucket": "alternatives", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "bdbac390ee995da852e61c85ed9935e14c399ca9", "intent": "informational", "query_type": "alternatives", "source_pack": "bank", "text": "What are some affordable tools for managing team emails?", "track": "unbranded", "weight": 1.0 }, { "bucket": "alternatives", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "7f6589e31996116b76bcae2fd061e2237eee0fcd", "intent": "comparison", "query_type": "alternatives", "source_pack": "bank", "text": "What are some alternatives to Freshdesk for shared inbox solutions?", "track": "unbranded", "weight": 1.0 }, { "bucket": "alternatives", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "f536adf8504a274b904460396b0609f4e3dfafa4", "intent": "commercial", "query_type": "alternatives", "source_pack": "bank", "text": "Are there cost-effective shared inbox tools available?", "track": "unbranded", "weight": 1.0 }, { "bucket": "alternatives", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "1f16db3ceab17c0433dfa720e01395060de7f51c", "intent": "commercial", "query_type": "alternatives", "source_pack": "bank", "text": "Can you suggest some email management solutions for teams?", "track": "unbranded", "weight": 1.0 }, { "bucket": "comparison", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "f6728169dd850aa5e9d519bf62786f2f9b7876fc", "intent": "mixed", "query_type": "comparison_vs", "source_pack": "bank", "text": "Which email management tools are best for team collaboration and support?", "track": "unbranded", "weight": 1.0 }, { "bucket": "comparison", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "aa92fd812f4b7b53e1079c2ce2e7b010b2f9cd67", "intent": "commercial", "query_type": "comparison_vs", "source_pack": "bank", "text": "Which shared inbox solutions are ideal for improving customer support efficiency?", "track": "unbranded", "weight": 1.0 }, { "bucket": "comparison", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "e51e996bba67301dc4fe9c99b282c83d61917f27", "intent": "informational", "query_type": "comparison_vs", "source_pack": "bank", "text": "What are the top-rated shared inbox platforms for improving response times?", "track": "unbranded", "weight": 1.0 }, { "bucket": "comparison", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "0da121762cde2b1ee4700ff5e231ad3261fe1d50", "intent": "comparison", "query_type": "comparison_vs", "source_pack": "bank", "text": "Which email management solutions are best for customer support teams?", "track": "unbranded", "weight": 1.0 }, { "bucket": "best_for", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "cde8f224a8ed787121480196d537cd36a03ec134", "intent": "comparison", "query_type": "category_best_for", "source_pack": "bank", "text": "Which shared inbox tools provide the best integration capabilities?", "track": "unbranded", "weight": 1.0 }, { "bucket": "best_for", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "838151e934d1b33dfc9865573a0255eff17b5461", "intent": "transactional", "query_type": "category_best_for", "source_pack": "bank", "text": "What shared inbox tools are best for managing high volumes of emails?", "track": "unbranded", "weight": 1.0 }, { "bucket": "best_for", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "fb97c1d5c8eba6fe64dc78cec4d1b04c6b1d5f04", "intent": "commercial", "query_type": "category_best_for", "source_pack": "bank", "text": "Discover tools that improve customer response times and facilitate team collaboration.", "track": "unbranded", "weight": 1.0 }, { "bucket": "pricing", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "5badd46c6b02de4ade1b9572db9df65822619175", "intent": "informational", "query_type": "pricing_cost", "source_pack": "bank", "text": "What is the cost range for effective shared inbox platforms?", "track": "unbranded", "weight": 1.0 }, { "bucket": "pricing", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "a00d6b70d011496ac0f63ce7b9dccb800d34a549", "intent": "transactional", "query_type": "pricing_cost", "source_pack": "bank", "text": "Can you provide the cost details for shared inbox solutions that improve customer support?", "track": "unbranded", "weight": 1.0 }, { "bucket": "integrations", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "7c3d7bdc836aefb51f41fbfdb8c49c622c267d46", "intent": "transactional", "query_type": "integrations", "source_pack": "bank", "text": "Discover tools that improve response times for customer support teams.", "track": "unbranded", "weight": 1.0 }, { "bucket": "integrations", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "ab7e62b95b4b22c991cc1edbc39f5e9f20be8132", "intent": "comparison", "query_type": "integrations", "source_pack": "bank", "text": "Evaluate shared inbox options that improve customer support efficiency.", "track": "unbranded", "weight": 1.0 }, { "bucket": "use_cases", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "c32806934d24d55488a804731bc8dcc554dfa0ed", "intent": "commercial", "query_type": "use_cases", "source_pack": "bank", "text": "Discover shared inbox solutions that improve customer support efficiency and response times.", "track": "unbranded", "weight": 1.0 }, { "bucket": "use_cases", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "013c4e262cb5fef5ae543d635b2dd916b2392ec0", "intent": "commercial", "query_type": "use_cases", "source_pack": "bank", "text": "Discover shared inbox solutions that improve email management for customer support teams.", "track": "unbranded", "weight": 1.0 }, { "bucket": "use_cases", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "6ccba0b0328593ace13cb9ead8f00c1ddbf75eab", "intent": "mixed", "query_type": "use_cases", "source_pack": "bank", "text": "Discover tools that improve response times for customer support inquiries.", "track": "unbranded", "weight": 1.0 }, { "bucket": "security", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "e20cee52e0f27cefefe433dac78476644cfea00f", "intent": "comparison", "query_type": "security_compliance", "source_pack": "bank", "text": "Evaluate shared inbox platforms that offer seamless integration capabilities for better team collaboration.", "track": "unbranded", "weight": 1.0 }, { "bucket": "migration", "category_key": "saas:helpdesk_shared_inbox:global:en", "fingerprint": "24da610e5a84d4c2a7ab7b9679c895ac309c3f72", "intent": "informational", "query_type": "implementation_migration", "source_pack": "bank", "text": "Explore shared inbox solutions that enhance team collaboration and streamline email management.", "track": "unbranded", "weight": 1.0 } ], "segment_key": "helpdesk_shared_inbox", "use_cases": [ "customer support", "omnichannel communication" ] }, "run_mode": "neutral", "settings": { "diagnostic_expansion": false, "gemini_grounding": null, "max_concurrency": 6, "max_retries": 3, "provider_timeout_s": 60, "retry_backoff_s": 0.6 }, "slug": "trengo-assessment-2", "unbranded_count": 20 }, "progress": { "done": 40, "errors": 0, "total": 40 }, "providers": [ "openai", "gemini" ], "started_at": "2026-02-11T16:44:27.449182+00:00", "status": "succeeded" }, "tracks_summary": { "branded_fetched": 0, "unbranded_fetched": 40 } }