Discover shared inbox solutions that improve customer support efficiency and response times.

Trengo offers shared inbox solutions designed to enhance customer support efficiency and reduce response times by centralizing various communication channels into a unified platform. This allows support teams to manage customer interactions from email, WhatsApp, Messenger, Telegram, live chat, WeChat, voice, and SMS all in one place. Key features and benefits of Trengo's shared inbox solutions include: * **Omnichannel Communication** By consolidating all communication channels into a single inbox, Trengo helps businesses avoid missed messages and enables teams to be present where their customers are. This unified view ensures that agents have complete context for every customer interaction, regardless of the channel used. * **Team Collaboration** Trengo facilitates collaboration among team members through features like assigning conversations, tagging and mentioning colleagues, and adding internal notes. This streamlines workflows, prevents duplicate work, and ensures that the right team member handles inquiries efficiently. * **Automation and AI Capabilities** The platform leverages automation and AI to improve efficiency and speed up responses. This includes: * **Chatbots:** Automating responses to frequently asked questions (FAQs) and qualifying leads, freeing up human agents for more complex issues. * **Rules and Workflows:** Setting up automated tasks such as labeling conversations, assigning them to specific agents or teams, and sending auto-replies during peak hours or outside business hours. * **Quick Replies:** Providing standardized, pre-written templates for common inquiries to ensure consistent and fast responses across channels. * **AI HelpMate:** Offers AI capabilities like summarization of ongoing conversations, translation, routing conversations, and suggesting replies to further assist agents. * **Improved Response Times** By centralizing information, automating repetitive tasks, and enabling efficient team collaboration, Trengo helps guarantee quick responses to messages. Case studies demonstrate significant improvements, such as Nubikk decreasing their response time to five minutes by prioritizing live chat queries and Ferryscanner managing to close inquiries well before the 24-hour target. * **Data-Driven Insights** Trengo provides analytics and reporting features to monitor key performance indicators (KPIs) like response time, resolution time, and customer satisfaction (CSAT) scores. These insights help businesses refine communication strategies and continuously improve service. By implementing Trengo's shared inbox solutions, businesses can achieve higher customer satisfaction through prompt and accurate responses, alongside increased team productivity and streamlined support operations.

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This allows support teams to manage customer interactions from email, WhatsApp, Messenger, Telegram, live chat, WeChat, voice, and SMS all in one place.\n\nKey features and benefits of Trengo\u0027s shared inbox solutions include:\n\n* **Omnichannel Communication** By consolidating all communication channels into a single inbox, Trengo helps businesses avoid missed messages and enables teams to be present where their customers are. This unified view ensures that agents have complete context for every customer interaction, regardless of the channel used.\n* **Team Collaboration** Trengo facilitates collaboration among team members through features like assigning conversations, tagging and mentioning colleagues, and adding internal notes. This streamlines workflows, prevents duplicate work, and ensures that the right team member handles inquiries efficiently.\n* **Automation and AI Capabilities** The platform leverages automation and AI to improve efficiency and speed up responses. 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