What is the cost range for effective shared inbox platforms?

The cost range for effective shared inbox platforms varies widely depending on features, team size, and pricing models, but generally falls between free options and several hundred euros or dollars per month. For **Trengo**, the pricing can be structured as follows: * **Boost Plan:** €299 per month when billed annually, or €349 month-to-month, covering up to 10 users with a set conversation allowance. * **Pro Plan:** €499 per month on an annual contract, or €599 month-to-month, for up to 20 users. * **Enterprise Plan:** Custom pricing is available for larger organizations. Trengo's pricing model shifted in 2024 from user-based to a usage-based model, where a "conversation" is defined as an outbound message within a 7-day window. Other reported pricing for Trengo includes plans like "Grow" at $22/user/month, "Scale" at $35/user/month, and "Enterprise" at $47/user/month when billed annually. Some sources also mention an "Essentials" plan at $133/month, "Boost" at $196/month, and "Pro" at $329/month. In comparison, other shared inbox platforms offer a broad spectrum of pricing: * **Free Options:** Some platforms like Hiver and HubSpot Service Hub offer free plans with basic features. Spark also provides a free plan for individuals. * **Per-User/Per-Seat Monthly:** Many platforms charge per user or agent per month. Examples include: * Emailgistics: $11/user per month. * Drag: $12/user per month. * Helpwise: Starts at $15/month for more than one shared account, with a free option for one shared account. * Canary Shared Inbox: Starting at $15.99/month for its Starter Plan, $49.99/month for Growth, and $109.99/month for Enterprise. * Spark: Plus plan at $8.25/month per user and Pro plan at $16.58/month per user. * Help Scout, Gmelius, and Front: All start around $25/user per month. * eDesk: $39/agent per month. * **Higher-Tier Plans:** More comprehensive plans with advanced features, integrations, and automation can range from approximately $50 to several hundred dollars per month, often with custom pricing for enterprise solutions. For instance, HubSpot's paid plans start at $9 per seat per month, or $50 per month without HubSpot branding. Overall, effective shared inbox platforms can cost anywhere from free for very basic usage to over €500/$600 per month for more advanced features, higher user counts, and extensive conversation allowances, as seen with Trengo's higher-tier plans.

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Other reported pricing for Trengo includes plans like \"Grow\" at $22/user/month, \"Scale\" at $35/user/month, and \"Enterprise\" at $47/user/month when billed annually. Some sources also mention an \"Essentials\" plan at $133/month, \"Boost\" at $196/month, and \"Pro\" at $329/month.\n\nIn comparison, other shared inbox platforms offer a broad spectrum of pricing:\n* **Free Options:** Some platforms like Hiver and HubSpot Service Hub offer free plans with basic features. Spark also provides a free plan for individuals.\n* **Per-User/Per-Seat Monthly:** Many platforms charge per user or agent per month. 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7-day window." } }, { "confidence_scores": null, "grounding_chunk_indices": [ 2, 3 ], "segment": { "end_index": 917, "part_index": null, "start_index": 754, "text": "Other reported pricing for Trengo includes plans like \"Grow\" at $22/user/month, \"Scale\" at $35/user/month, and \"Enterprise\" at $47/user/month when billed annually." } }, { "confidence_scores": null, "grounding_chunk_indices": [ 4 ], "segment": { "end_index": 1027, "part_index": null, "start_index": 918, "text": "Some sources also mention an \"Essentials\" plan at $133/month, \"Boost\" at $196/month, and \"Pro\" at $329/month." } }, { "confidence_scores": null, "grounding_chunk_indices": [ 5, 6 ], "segment": { "end_index": 1217, "part_index": null, "start_index": 1029, "text": "In comparison, other shared inbox platforms offer a broad spectrum of pricing:\n* **Free Options:** Some platforms like Hiver and HubSpot Service Hub offer free plans with basic features." } }, { "confidence_scores": null, "grounding_chunk_indices": [ 7 ], "segment": { "end_index": 1266, "part_index": null, "start_index": 1218, "text": "Spark also provides a free plan for individuals." } }, { "confidence_scores": null, "grounding_chunk_indices": [ 5 ], "segment": { "end_index": 1412, "part_index": null, "start_index": 1353, "text": "Examples include:\n * Emailgistics: $11/user per month." } }, { "confidence_scores": null, "grounding_chunk_indices": [ 5 ], "segment": { "end_index": 1446, "part_index": null, "start_index": 1417, "text": "* Drag: $12/user per month." } }, { "confidence_scores": null, "grounding_chunk_indices": [ 8 ], "segment": { "end_index": 1561, "part_index": null, "start_index": 1451, "text": "* Helpwise: Starts at $15/month for more than one shared account, with a free option for one shared account." } }, { "confidence_scores": null, "grounding_chunk_indices": [ 9 ], "segment": { "end_index": 1696, "part_index": null, "start_index": 1566, "text": "* Canary Shared Inbox: Starting at 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