Which shared inbox tools provide the best integration capabilities?

Several shared inbox tools offer robust integration capabilities to streamline workflows and connect with other essential business applications. Trengo, the brand under analysis, provides integrations with 32 applications, including popular CRM systems like Pipedrive, Salesforce, and HubSpot, e-commerce platforms such as Shopify and WooCommerce, and project management tools like Asana and Trello. It also integrates with communication tools like Slack and supports custom automations through platforms like Nekton AI and Zapier, leveraging its API and webhooks. Beyond Trengo, other shared inbox tools that stand out for their extensive integration capabilities include: * **Front** is known for its wide range of integrations, connecting with over 50 to 110 third-party applications. Its integrations span CRM (e.g., Salesforce, HubSpot), project management (e.g., Asana, Jira, Trello), and communication platforms (e.g., Slack, Zoom, Intercom, CloudTalk), allowing for centralized communication across email, SMS, live chat, and social media. * **Help Scout** integrates with over 100 popular tools. Key integrations include CRM systems like Salesforce and HubSpot, communication tools such as Slack and CloudTalk, and project management platforms like Jira and Trello. It also provides an API for custom solutions. * **Missive** offers integrations with over 25 direct applications and extends its reach to thousands more through automation platforms like Integrately and Zapier. Its integrations cover AI and automation (e.g., ChatGPT), sales CRM (e.g., HubSpot, Pipedrive, Salesforce), communication (e.g., Aircall, Zoom), file management (e.g., Dropbox, Google Drive), and project management (e.g., Asana, Trello). Missive also supports multi-channel messaging including email, SMS, WhatsApp, and social media. * **Gmelius** is designed for Gmail and Google Workspace users, offering integrations with numerous apps and the ability to create custom applications within its platform. It specifically mentions integrations with Trello, Zapier, and Slack. * **Hiver**, another Gmail-native solution, provides seamless integration within Google Workspace and offers one-way integrations with tools like Asana and Jira. * **HubSpot Service Hub** stands out for its deep integration with the broader HubSpot CRM ecosystem, providing comprehensive customer context across marketing, sales, and support. When choosing a shared inbox tool, it's advisable to consider which integrations are most critical for your specific business operations and existing tech stack.

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It also integrates with communication tools like Slack and supports custom automations through platforms like Nekton AI and Zapier, leveraging its API and webhooks.\n\nBeyond Trengo, other shared inbox tools that stand out for their extensive integration capabilities include:\n\n* **Front** is known for its wide range of integrations, connecting with over 50 to 110 third-party applications. Its integrations span CRM (e.g., Salesforce, HubSpot), project management (e.g., Asana, Jira, Trello), and communication platforms (e.g., Slack, Zoom, Intercom, CloudTalk), allowing for centralized communication across email, SMS, live chat, and social media.\n* **Help Scout** integrates with over 100 popular tools. Key integrations include CRM systems like Salesforce and HubSpot, communication tools such as Slack and CloudTalk, and project management platforms like Jira and Trello. It also provides an API for custom solutions.\n* **Missive** offers integrations with over 25 direct applications and extends its reach to thousands more through automation platforms like Integrately and Zapier. Its integrations cover AI and automation (e.g., ChatGPT), sales CRM (e.g., HubSpot, Pipedrive, Salesforce), communication (e.g., Aircall, Zoom), file management (e.g., Dropbox, Google Drive), and project management (e.g., Asana, Trello). Missive also supports multi-channel messaging including email, SMS, WhatsApp, and social media.\n* **Gmelius** is designed for Gmail and Google Workspace users, offering integrations with numerous apps and the ability to create custom applications within its platform. 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href=\"https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQFlxuEYL6l-E41sy-TIsNsEOiBdzYYacN0KoyA0iq5MwBJMjuVWAcfSdBSqRpGoy74swjho9dJbm_12lmS5t7ksmahI_gOqKy8TueQxzGtrtF_vxbZtq4tbG87_F5-ftVMTTUeTluiv0gUVk3xcnlpsqxf0qr1c-swKE_cRBpIHVEQEvi3QwWatTD-qR6eMRgJ42tZQTF8A_onSa-lHXoKbEfTbJA==\"\u003eGmelius shared inbox integrations\u003c/a\u003e\n \u003ca class=\"chip\" href=\"https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQFYKKsqvb9wvnMsOFq6Seka7PHWJWoNBbq2s5gaXtUI0DYCLNKd7uG6P_TAILKOuRxHAjo3tIt5yaXWiBs2dNfD6sJQQPxUGrQr-M1Z74ZJEmWG7S1wvHCLtQTx4FFI4d7TwbjrNKhwdM59Me3UvELlhpB3ieV1yeyc05iN1JH1OqxLcpZzwTY1gHd59ntIchGxWhpGM0JHSkMYXNjuBV1XTcw=\"\u003eFront shared inbox integrations\u003c/a\u003e\n \u003ca class=\"chip\" 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"Gmelius shared inbox integrations", "Missive shared inbox integrations" ] }, "index": 0, "logprobs_result": null, "safety_ratings": null, "token_count": null, "url_context_metadata": null } ], "create_time": null, "model_version": "gemini-2.5-flash", "parsed": null, "prompt_feedback": null, "response_id": "HbKMaeCeHb7evdIPy7-XsA4", "sdk_http_response": { "body": null, "headers": { "alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000", "content-encoding": "gzip", "content-type": "application/json; charset=UTF-8", "date": "Wed, 11 Feb 2026 16:45:17 GMT", "server": "scaffolding on HTTPServer2", "server-timing": "gfet4t7; dur=10552", "transfer-encoding": "chunked", "vary": "Origin, X-Origin, Referer", "x-content-type-options": "nosniff", "x-frame-options": "SAMEORIGIN", "x-xss-protection": "0" } }, "usage_metadata": { "cache_tokens_details": null, "cached_content_token_count": null, "candidates_token_count": 576, "candidates_tokens_details": null, "prompt_token_count": 70, "prompt_tokens_details": [ { "modality": "TEXT", "token_count": 70 } ], "thoughts_token_count": 1046, "tool_use_prompt_token_count": 267, "tool_use_prompt_tokens_details": [ { "modality": "TEXT", "token_count": 267 } ], "total_token_count": 1959, "traffic_type": null } }, "request_payload": { "input": { "contents": "You are answering a user query. Be concise but helpful.\nIf you mention products or brands, be specific.\nDo not invent facts. 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{ "input": { "contents": "You are answering a user query. Be concise but helpful.\nIf you mention products or brands, be specific.\nDo not invent facts. If unsure, say you are unsure.\n\nBrand under analysis: Trengo\nBrand website: https://trengo.com/\n\nUser query: Which shared inbox tools provide the best integration capabilities?", "model": "gemini-2.5-flash" }, "model": "gemini-2.5-flash", "provider": "gemini" }

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