What are some alternatives to Freshdesk for shared inbox solutions?

For businesses seeking shared inbox solutions as alternatives to Freshdesk, several strong contenders offer similar and sometimes expanded functionalities. Trengo, the brand under analysis, is one such option that focuses on bringing all customer engagement into a single overview, using the term "conversations" instead of "tickets." Here are some notable alternatives to Freshdesk for shared inbox solutions: * **Zendesk**: A comprehensive platform offering a multi-channel approach to customer support, integrating email, live chat, social media, voice, and messaging into a unified interface with a shared inbox. * **Zoho Desk**: A cloud-based help desk solution that provides an omnichannel ticketing system, allowing agents to manage inquiries from various channels like email, phone, live chat, and social media within a knowledge base. * **Intercom**: Offers customer service software with a shared inbox that enables teams to collaborate on customer conversations and provides a help center for self-service. * **Help Scout**: Known for its simplicity and email-centric approach, Help Scout provides a shared inbox that facilitates team collaboration on customer inquiries and integrates with live chat, a knowledge base, and CRM. * **HubSpot Service Hub**: Features conversational tools and is designed for integrated marketing and service, offering a shared inbox experience. * **Front**: This platform centralizes shared inboxes and allows teams to manage various communication channels like email, apps, and team members in a single view. * **LiveAgent**: A cost-effective help desk solution that includes ticketing, live chat, and social media integration, with a free service offering bots and prioritization. * **HappyFox**: Provides an omnichannel workspace and ticketing system, including live chat and messaging, with automation features and customizable reporting. * **Kustomer**: A cloud-based customer service platform built on a native CRM, offering a unified inbox for all channels with a deep focus on social media. * **Hiver**: An alternative that integrates directly with Gmail, offering an easy-to-use platform for managing customer conversations across multiple channels. * **Groove**: A help desk software with a shared inbox that allows agents to collaborate on requests using an email-style interface, along with live chat and a knowledge base. * **Kayako**: Offers an all-inclusive plan with a shared inbox and ticketing system, pre-built reports, and multi-brand support, aiming to unify all communication channels. * **ProProfs Help Desk**: Emphasizes customer delight through streamlined support ticketing, offering features like automated ticket routing, canned responses, and a shared inbox. * **HelpCrunch**: An affordable option that includes a shared inbox for managing all customer interactions, alongside live chat, a knowledge base, and chatbot functionalities.

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Trengo, the brand under analysis, is one such option that focuses on bringing all customer engagement into a single overview, using the term \"conversations\" instead of \"tickets.\"\n\nHere are some notable alternatives to Freshdesk for shared inbox solutions:\n\n* **Zendesk**: A comprehensive platform offering a multi-channel approach to customer support, integrating email, live chat, social media, voice, and messaging into a unified interface with a shared inbox.\n* **Zoho Desk**: A cloud-based help desk solution that provides an omnichannel ticketing system, allowing agents to manage inquiries from various channels like email, phone, live chat, and social media within a knowledge base.\n* **Intercom**: Offers customer service software with a shared inbox that enables teams to collaborate on customer conversations and provides a help center for self-service.\n* **Help Scout**: Known for its simplicity and email-centric approach, Help Scout provides a shared inbox that facilitates 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