Discover tools that improve customer response times and facilitate team collaboration.

Trengo is a comprehensive customer engagement platform designed to significantly improve customer response times and facilitate seamless team collaboration through its array of features. To improve customer response times, Trengo offers: * **Omnichannel Inbox** It centralizes all customer communications—including email, WhatsApp, live chat, social media, SMS, and voice—into a single interface, enabling agents to manage all interactions from one place and reduce the need to switch between platforms. * **AI and Automation** Trengo utilizes AI Agents to automate over 80% of repetitive conversations, providing immediate and personalized answers 24/7 in more than 70 languages. AI Journeys allow for the creation of no-code workflows to automatically route conversations, capture details, and answer frequently asked questions in real-time. Additionally, features like AI Suggested Replies, AI Summarizations, AI Translations, and AI Labeling further streamline communication and enhance efficiency. Chatbots and flowbots also handle common inquiries and route customers to the correct agents, offering 24/7 support. * **Self-service Tools** The platform supports self-service options, such as knowledge bases and interactive guides, empowering customers to find solutions independently. * **Analytics and Reporting** Trengo provides dashboards to track key metrics like first response time and resolution time, offering insights to continually optimize service delivery. * **Website Widget** An omnichannel widget can be added to a website, displaying all integrated channels and allowing customers to choose their preferred communication method, often supported by chatbots for instant answers. For facilitating team collaboration, Trengo provides: * **Shared Team Inbox** This central hub allows multiple team members to collaboratively receive, respond to, and manage customer inquiries. * **Internal Communication Tools** Within conversation threads, team members can use internal notes and comments to discuss issues and share information without the customer seeing these interactions. * **Conversation Assignment and Tagging** Conversations can be assigned to specific team members or entire teams, ensuring clear ownership. Colleagues can also be tagged for assistance on complex issues. * **Co-authoring Responses** Agents can work simultaneously on crafting responses within the shared inbox. * **Team Management** Users can be organized into teams based on departments, locations, or communication channels, enhancing workflow management. * **Centralized Customer Data and Integrations** Trengo integrates with various third-party systems, including CRMs, to provide a 360-degree view of customer profiles, preferences, and history, allowing agents to respond with full context.

{ "attempts": 1, "backoff_ms_total": 0, "grounding_enabled": true, "latency_ms": 11045, "model": "gemini-2.5-flash", "raw_response": { "automatic_function_calling_history": [], "candidates": [ { "avg_logprobs": null, "citation_metadata": null, "content": { "parts": [ { "code_execution_result": null, "executable_code": null, "file_data": null, "function_call": null, "function_response": null, "inline_data": null, "media_resolution": null, "text": "Trengo is a comprehensive customer engagement platform designed to significantly improve customer response times and facilitate seamless team collaboration through its array of features.\n\nTo improve customer response times, Trengo offers:\n* **Omnichannel Inbox** It centralizes all customer communications\u2014including email, WhatsApp, live chat, social media, SMS, and voice\u2014into a single interface, enabling agents to manage all interactions from one place and reduce the need to switch between platforms.\n* **AI and Automation** Trengo utilizes AI Agents to automate over 80% of repetitive conversations, providing immediate and personalized answers 24/7 in more than 70 languages. AI Journeys allow for the creation of no-code workflows to automatically route conversations, capture details, and answer frequently asked questions in real-time. Additionally, features like AI Suggested Replies, AI Summarizations, AI Translations, and AI Labeling further streamline communication and enhance efficiency. Chatbots and flowbots also handle common inquiries and route customers to the correct agents, offering 24/7 support.\n* **Self-service Tools** The platform supports self-service options, such as knowledge bases and interactive guides, empowering customers to find solutions independently.\n* **Analytics and Reporting** Trengo provides dashboards to track key metrics like first response time and resolution time, offering insights to continually optimize service delivery.\n* **Website Widget** An omnichannel widget can be added to a website, displaying all integrated channels and allowing customers to choose their preferred communication method, often supported by chatbots for instant answers.\n\nFor facilitating team collaboration, Trengo provides:\n* **Shared Team Inbox** This central hub allows multiple team members to collaboratively receive, respond to, and manage customer inquiries.\n* **Internal Communication Tools** Within conversation threads, team members can use internal notes and comments to discuss issues and share information without the customer seeing these interactions.\n* **Conversation Assignment and Tagging** Conversations can be assigned to specific team members or entire teams, ensuring clear ownership. Colleagues can also be tagged for assistance on complex issues.\n* **Co-authoring Responses** Agents can work simultaneously on crafting responses within the shared inbox.\n* **Team Management** Users can be organized into teams based on departments, locations, or communication channels, enhancing workflow management.\n* **Centralized Customer Data and Integrations** Trengo integrates with various third-party systems, including CRMs, to provide a 360-degree view of customer profiles, preferences, and history, allowing agents to respond with full context.", "thought": null, "thought_signature": null, "video_metadata": null } ], "role": "model" }, "finish_message": null, "finish_reason": "STOP", "grounding_metadata": { "google_maps_widget_context_token": null, "grounding_chunks": [ { "maps": null, "retrieved_context": null, "web": { "domain": null, "title": "saleslovesmarketing.co", "uri": "https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQFK9jIaj3bTwzYLCS7RUC5kADV5XMaNY5gWDgdEkMQoc3qVlQzxWBOnc-cJbsJY7Uv_fUj5BIXQ3R324dr-kb0mRBy86Bbb5eAPLLS-JDX7KFMX5KWZkvtLjlrr4mvg3NwpCLRk23WpQZT81sp20Q==" } }, { "maps": null, "retrieved_context": null, "web": { "domain": null, "title": "aiforbusinesses.com", "uri": "https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQEuVm1Gs2VXMthGooztflBnGGnr7qvEegd-yUID5WMOlMq6ais9-ECi6g-vplxAuw8r1kPiw2BPBbZ8iKY9HCU9kxnqFRwQ6B16iLerBLPe4PD3Inz8SuL9lcL6a1IPEPx_7sE4jgNwEW8WXw==" } }, { "maps": null, "retrieved_context": null, "web": { "domain": null, "title": "trengo.com", "uri": "https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQE_GyV_Q89SyakqCmRBi1LQ0zKHEhqcXflobjqpxbBvbStcHi_BXxIM21YpkvGWmu4jhHqbF3i5C-0F74ZDq6wif7H8vHKvXV7kJtSR4xOG2UZDtaAnw3EBuCX25u9_Pyv4HuhwsD_6-w==" } }, { "maps": null, "retrieved_context": null, "web": { "domain": null, "title": "trengo.com", "uri": "https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQFg6XrjYQrF_IIQykmAu6GEQ7abr-rl8gVpxTd1bpSQ5DhSlDoGAUus3MKsThxwe1yaq-rsA8u_ai1Q-GsvIIDRtUlyhbPvLlghYLfeqrQfigOZCDJoHZ-Lkuy6Yh8f8yWETsT9dItjxw==" } }, { "maps": null, "retrieved_context": null, "web": { "domain": null, "title": "apaleo.com", "uri": "https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQHR-ocRfQIyH_mtvqSverfsSjVC29R77x3wJZ5RhNnRNrzAIWaqZ3KPQzJ6wPDvEtX95AUDwtwt6XSBMJ8MYOTWmJK4OxGFKKyyGHokIZzJMldAaF6WxVgVhnyQ35lPFA==" } }, { "maps": null, "retrieved_context": null, "web": { "domain": null, "title": "saufter.io", "uri": "https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQEnHf8OyJM1m-uXdxGnk1P-urgW3Ku-aON3zSfEfaGxncdazKenXNiA3gQczU0x1c_pt1tED1rHlxR-xM8vmgY7mWC6TuL_Z-SZrI9Jin2S985CCt6ncISprIcsLA==" } }, { "maps": null, "retrieved_context": null, "web": { "domain": null, "title": "trengo.com", "uri": "https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQFrbKJAivrZ_KoBzVJUZx81a2NpWGrmFlhcBqikgEYd4yc_H0C_dqoulQSi8fD9_Pq8iZQzJRd0MHwuWBJ0CjSJzCGSuqEHkCsjWGhMItIsthh4WXy3lZuPgjE-4404K3cLpRss" } }, { "maps": null, "retrieved_context": null, "web": { "domain": null, "title": "trengo.com", "uri": "https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQHgJpnurIt7OkzmC9q24LUJ4EJZNB5RWFaPd1LKxKJ7ZiCwsugeVQQYfHWvQOxAeKudIsHcvbaTlQTGWNg75sWfvND5vdZioXw2nWOu1F4=" } }, { "maps": null, "retrieved_context": null, "web": { "domain": null, "title": "g2.com", "uri": "https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQEkNvfEOVmPUzdruQRMdrEIVHeQzMjrc7P-GrOIQA5_-j4qez91ZH8mH85eP5zkTLAwqfVvaROhWZldKDxVmTdBfgrXYmce2peMFtX7-d6bsfUt7mnvA7d1Gx3FrAYBNtHQuh2YCG4=" } }, { "maps": null, "retrieved_context": null, "web": { "domain": null, "title": "trengo.com", "uri": "https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQFBe4L9dWrRXlL6t9q_saOcbxJjATHHiTTtBr9A5AS_nCeTgR4cOTXbW_o0FVZ4yyuY98W2onVs_5GwvmD0MPAR1Ax5wUNzQW3aGhkSBaXnTH8pL440DytYg_IaUywMAfnOswX-Wv16R2tm67VppeVnpFakmKa3NA==" } }, { "maps": null, "retrieved_context": null, "web": { "domain": null, "title": "trengo.com", "uri": "https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQH7MS6MH5A7-zXBxFOy6pqfXvS-F--V9F2ynVZZQM6KPe_bGGj9T1HZbuABSKir1UkzEyk0OWtiJI9bFiLqS6HNJPQV9gLiR0MUavVvj-71r18lU_0tlDhHFxtRtLfTyCAhIHTlN8Un4b6DD071Zpw=" } }, { "maps": null, "retrieved_context": null, "web": { "domain": null, "title": "trengo.com", "uri": "https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQHxrfZ8XEsKMP4UKkixAFbn2Cv_6PSyJ5eCXAUWhLp6L7jDRwuD78XIGKHEp_a97pbYTsCfE0hiAtxGnlyciWl_00hGW9ch2sikCXahU8AFge459pehHdCN6_wqLszXMHC-RpckLayzKCVQQXICNjrdZg==" } }, { "maps": null, "retrieved_context": null, "web": { "domain": null, "title": "trengo.com", "uri": "https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQFzsGgJlDVQ8VLfpf8tJd-AaCACS3AC6XYE42AasvDe9BBf-XoCWrVyolZnDt3akWUT12YH_t8jc0gG_FRqe_ol0lz0INtzYOPt3_wszOhDimggaYYFSzRpuX-QM5F18Um1_vIhbrAyYR9xRsI5AZ-bGSvCj5W88Q==" } }, { "maps": null, "retrieved_context": null, "web": { "domain": null, "title": "trengo.com", "uri": "https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQHT3omKH0dFWkVOq2_pPSPAkIbKoodohX7RyIWo8errRfZYy-LkwW6WkMbByMEbCUfyZgdDInxFbCnbop1ugMc3uLXfxo_gTo0XtmprhkAHL9Bvn0i55CWMd2IjJ2FxmB1DSNzOhKypROCW3B6NdQOUpmRA" } }, { "maps": null, "retrieved_context": null, "web": { "domain": null, "title": "trengo.com", "uri": "https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQEgQpuHzA85QzJmgd_1LY274CAWSm7Rgn8kzm4WyVBVJvagq0r6_MeQbZrBXUhZPfugQw9ChWh_Ik3AyCATPPaIGyyVXfuUkZbmEbsHNZYHQYhZVR8K8-lwYPIMbhXW4IfuKuyJm3XN_50KzsJ8YOMWkY8vIFw=" } }, { "maps": null, "retrieved_context": null, "web": { "domain": null, "title": "trengo.com", "uri": "https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQG0AbNo7peIIiOcQJA0GTT3EgcVDp_8ZKxFfIMKF2V6Wrfke4Iu3gjTzZZRMpPrGzmY3tWDAFD9skxAEBlBUwtV7ddZlzC4NbXZeYC945NjYLQ303c4n8-W5h1fBC_ot9e0DOpDWHQ=" } }, { "maps": null, "retrieved_context": null, "web": { "domain": null, "title": "trengo.com", "uri": "https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQGkGw2c5M1BXfqX5NQjy_UqgNDTvD3ttgA1YjGyoUcmVRATspj6GvgKWMY2UKaJhbAF8Ugk5yld_cnCKswJNhWHLESUQHmlT9XSduSgsb7P8oAXa2IYfXAFEvbKvMnWPIN-q5WlnQQe-9twcAKMqRlfedrywA==" } } ], "grounding_supports": [ { "confidence_scores": null, "grounding_chunk_indices": [ 0, 1, 2, 3, 4, 5 ], "segment": { "end_index": 510, "part_index": null, "start_index": 188, "text": "To improve customer response times, Trengo offers:\n* **Omnichannel Inbox** It centralizes all customer communications\u2014including email, WhatsApp, live chat, social media, SMS, and voice\u2014into a single interface, enabling agents to manage all interactions from one place and reduce the need to switch between platforms." } }, { "confidence_scores": null, "grounding_chunk_indices": [ 6, 7 ], "segment": { "end_index": 689, "part_index": null, "start_index": 511, "text": "* **AI and Automation** Trengo utilizes AI Agents to automate over 80% of repetitive conversations, providing immediate and personalized answers 24/7 in more than 70 languages." } }, { "confidence_scores": null, "grounding_chunk_indices": [ 6, 4, 7 ], "segment": { "end_index": 852, "part_index": null, "start_index": 690, "text": "AI Journeys allow for the creation of no-code workflows to automatically route conversations, capture details, and answer frequently asked questions in real-time." } }, { "confidence_scores": null, "grounding_chunk_indices": [ 6, 2, 8 ], "segment": { "end_index": 1011, "part_index": null, "start_index": 853, "text": "Additionally, features like AI Suggested Replies, AI Summarizations, AI Translations, and AI Labeling further streamline communication and enhance efficiency." } }, { "confidence_scores": null, "grounding_chunk_indices": [ 0, 1, 9, 10, 5 ], "segment": { "end_index": 1128, "part_index": null, "start_index": 1012, "text": "Chatbots and flowbots also handle common inquiries and route customers to the correct agents, offering 24/7 support." } }, { "confidence_scores": null, "grounding_chunk_indices": [ 11, 9 ], "segment": { "end_index": 1301, "part_index": null, "start_index": 1129, "text": "* **Self-service Tools** The platform supports self-service options, such as knowledge bases and interactive guides, empowering customers to find solutions independently." } }, { "confidence_scores": null, "grounding_chunk_indices": [ 6, 12, 13, 2, 14, 4, 10, 5 ], "segment": { "end_index": 1487, "part_index": null, "start_index": 1302, "text": "* **Analytics and Reporting** Trengo provides dashboards to track key metrics like first response time and resolution time, offering insights to continually optimize service delivery." } }, { "confidence_scores": null, "grounding_chunk_indices": [ 2, 10 ], "segment": { "end_index": 1714, "part_index": null, "start_index": 1488, "text": "* **Website Widget** An omnichannel widget can be added to a website, displaying all integrated channels and allowing customers to choose their preferred communication method, often supported by chatbots for instant answers." } }, { "confidence_scores": null, "grounding_chunk_indices": [ 0, 1, 12, 15, 2, 3, 4 ], "segment": { "end_index": 1912, "part_index": null, "start_index": 1716, "text": "For facilitating team collaboration, Trengo provides:\n* **Shared Team Inbox** This central hub allows multiple team members to collaboratively receive, respond to, and manage customer inquiries." } }, { "confidence_scores": null, "grounding_chunk_indices": [ 0, 1, 15, 8 ], "segment": { "end_index": 2115, "part_index": null, "start_index": 1913, "text": "* **Internal Communication Tools** Within conversation threads, team members can use internal notes and comments to discuss issues and share information without the customer seeing these interactions." } }, { "confidence_scores": null, "grounding_chunk_indices": [ 0, 1, 16, 15, 2, 9, 10, 8 ], "segment": { "end_index": 2321, "part_index": null, "start_index": 2258, "text": "Colleagues can also be tagged for assistance on complex issues." } }, { "confidence_scores": null, "grounding_chunk_indices": [ 15 ], "segment": { "end_index": 2430, "part_index": null, "start_index": 2322, "text": "* **Co-authoring Responses** Agents can work simultaneously on crafting responses within the shared inbox." } }, { "confidence_scores": null, "grounding_chunk_indices": [ 16 ], "segment": { "end_index": 2579, "part_index": null, "start_index": 2431, "text": "* **Team Management** Users can be organized into teams based on departments, locations, or communication channels, enhancing workflow management." } }, { "confidence_scores": null, "grounding_chunk_indices": [ 6, 0, 12, 13, 2, 11, 9, 4 ], "segment": { "end_index": 2821, "part_index": null, "start_index": 2580, "text": "* **Centralized Customer Data and Integrations** Trengo integrates with various third-party systems, including CRMs, to provide a 360-degree view of customer profiles, preferences, and history, allowing agents to respond with full context." } } ], "retrieval_metadata": null, "retrieval_queries": null, "search_entry_point": { "rendered_content": "\u003cstyle\u003e\n.container {\n align-items: center;\n border-radius: 8px;\n display: flex;\n font-family: Google Sans, Roboto, sans-serif;\n font-size: 14px;\n line-height: 20px;\n padding: 8px 12px;\n}\n.chip {\n display: inline-block;\n border: solid 1px;\n border-radius: 16px;\n min-width: 14px;\n padding: 5px 16px;\n text-align: center;\n user-select: none;\n margin: 0 8px;\n -webkit-tap-highlight-color: transparent;\n}\n.carousel {\n overflow: auto;\n scrollbar-width: none;\n white-space: nowrap;\n margin-right: -12px;\n}\n.headline {\n display: flex;\n margin-right: 4px;\n}\n.gradient-container {\n position: relative;\n}\n.gradient {\n position: absolute;\n transform: translate(3px, -9px);\n height: 36px;\n width: 9px;\n}\n@media (prefers-color-scheme: light) {\n .container {\n background-color: #fafafa;\n box-shadow: 0 0 0 1px #0000000f;\n }\n .headline-label {\n color: #1f1f1f;\n }\n .chip {\n background-color: #ffffff;\n border-color: #d2d2d2;\n color: #5e5e5e;\n text-decoration: none;\n }\n .chip:hover {\n background-color: #f2f2f2;\n }\n .chip:focus {\n background-color: #f2f2f2;\n }\n .chip:active {\n background-color: #d8d8d8;\n border-color: #b6b6b6;\n }\n .logo-dark {\n display: none;\n }\n .gradient {\n background: linear-gradient(90deg, #fafafa 15%, #fafafa00 100%);\n }\n}\n@media (prefers-color-scheme: dark) {\n .container {\n background-color: #1f1f1f;\n box-shadow: 0 0 0 1px #ffffff26;\n }\n .headline-label {\n color: #fff;\n }\n .chip {\n background-color: #2c2c2c;\n border-color: #3c4043;\n color: #fff;\n text-decoration: none;\n }\n .chip:hover {\n background-color: #353536;\n }\n .chip:focus {\n background-color: #353536;\n }\n .chip:active {\n background-color: #464849;\n border-color: #53575b;\n }\n .logo-light {\n display: none;\n }\n .gradient {\n background: linear-gradient(90deg, #1f1f1f 15%, #1f1f1f00 100%);\n }\n}\n\u003c/style\u003e\n\u003cdiv class=\"container\"\u003e\n \u003cdiv class=\"headline\"\u003e\n \u003csvg class=\"logo-light\" width=\"18\" height=\"18\" viewBox=\"9 9 35 35\" fill=\"none\" xmlns=\"http://www.w3.org/2000/svg\"\u003e\n \u003cpath fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M42.8622 27.0064C42.8622 25.7839 42.7525 24.6084 42.5487 23.4799H26.3109V30.1568H35.5897C35.1821 32.3041 33.9596 34.1222 32.1258 35.3448V39.6864H37.7213C40.9814 36.677 42.8622 32.2571 42.8622 27.0064V27.0064Z\" fill=\"#4285F4\"/\u003e\n \u003cpath fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M26.3109 43.8555C30.9659 43.8555 34.8687 42.3195 37.7213 39.6863L32.1258 35.3447C30.5898 36.3792 28.6306 37.0061 26.3109 37.0061C21.8282 37.0061 18.0195 33.9811 16.6559 29.906H10.9194V34.3573C13.7563 39.9841 19.5712 43.8555 26.3109 43.8555V43.8555Z\" fill=\"#34A853\"/\u003e\n \u003cpath fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M16.6559 29.8904C16.3111 28.8559 16.1074 27.7588 16.1074 26.6146C16.1074 25.4704 16.3111 24.3733 16.6559 23.3388V18.8875H10.9194C9.74388 21.2072 9.06992 23.8247 9.06992 26.6146C9.06992 29.4045 9.74388 32.022 10.9194 34.3417L15.3864 30.8621L16.6559 29.8904V29.8904Z\" fill=\"#FBBC05\"/\u003e\n \u003cpath fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M26.3109 16.2386C28.85 16.2386 31.107 17.1164 32.9095 18.8091L37.8466 13.8719C34.853 11.082 30.9659 9.3736 26.3109 9.3736C19.5712 9.3736 13.7563 13.245 10.9194 18.8875L16.6559 23.3388C18.0195 19.2636 21.8282 16.2386 26.3109 16.2386V16.2386Z\" fill=\"#EA4335\"/\u003e\n \u003c/svg\u003e\n \u003csvg class=\"logo-dark\" width=\"18\" height=\"18\" viewBox=\"0 0 48 48\" xmlns=\"http://www.w3.org/2000/svg\"\u003e\n \u003ccircle cx=\"24\" cy=\"23\" fill=\"#FFF\" r=\"22\"/\u003e\n \u003cpath d=\"M33.76 34.26c2.75-2.56 4.49-6.37 4.49-11.26 0-.89-.08-1.84-.29-3H24.01v5.99h8.03c-.4 2.02-1.5 3.56-3.07 4.56v.75l3.91 2.97h.88z\" fill=\"#4285F4\"/\u003e\n \u003cpath d=\"M15.58 25.77A8.845 8.845 0 0 0 24 31.86c1.92 0 3.62-.46 4.97-1.31l4.79 3.71C31.14 36.7 27.65 38 24 38c-5.93 0-11.01-3.4-13.45-8.36l.17-1.01 4.06-2.85h.8z\" fill=\"#34A853\"/\u003e\n \u003cpath d=\"M15.59 20.21a8.864 8.864 0 0 0 0 5.58l-5.03 3.86c-.98-2-1.53-4.25-1.53-6.64 0-2.39.55-4.64 1.53-6.64l1-.22 3.81 2.98.22 1.08z\" fill=\"#FBBC05\"/\u003e\n \u003cpath d=\"M24 14.14c2.11 0 4.02.75 5.52 1.98l4.36-4.36C31.22 9.43 27.81 8 24 8c-5.93 0-11.01 3.4-13.45 8.36l5.03 3.85A8.86 8.86 0 0 1 24 14.14z\" fill=\"#EA4335\"/\u003e\n \u003c/svg\u003e\n \u003cdiv class=\"gradient-container\"\u003e\u003cdiv class=\"gradient\"\u003e\u003c/div\u003e\u003c/div\u003e\n \u003c/div\u003e\n \u003cdiv class=\"carousel\"\u003e\n \u003ca class=\"chip\" href=\"https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQEQQsDI-PL3wXj5QZB2UDQCDaf6U9j_qSRzugoP_LpNO2c3aQ4ZDX1SzFoBfUXm7O-clkaQiqbXU5y3lLHp4_QTxTI1gTyDIBgHGefEcSOuwrFtOtKr30zDqe3VgF1fJtYxCDD8ovozdqqRMcQ-CTDpVFZ-EBCAq82ZAd9vZetjjG-XX-IbDuesZ5bR0aOfP2cToRBIOCKG8jCvxfMeASLIap6Ikgo=\"\u003eTrengo team collaboration features\u003c/a\u003e\n \u003ca class=\"chip\" href=\"https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQEkWS9eo9xXpPfJ9sTNPLjuNjsI0fHY1s_rR1JBrd8LHL8cRHrhcRekqYxkIEbHUitfi5BeEjdDblh3X7yl-rheyl0hGH_el0Ds78A4M8DD8NXEKCqQztXJr26bfbSwm_KS5CTBgR_CI3NVtpUoamNJqg5sMhx4xNdTOWtXshz-xqq3MEbdiz-UOLUWKFA6Q7ekXztqXLG5sGIihgs_HA9Fe1l7GMKLEGcs3Q==\"\u003eTrengo features customer response times\u003c/a\u003e\n \u003ca class=\"chip\" href=\"https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQFxHh6Y9QjCzJi58pOm2565c1JxHnDdZIH-7RcjV7dB3NZLcofCkGXyqOSut4kgVKJD3ZWj3R3GWiSyhkT8vxzgk0vvfxGjEzrCj32CojdR3Q443JLeE8e94csF22bAFAenCfWfy2mgKwB9ge3skeasHqspixieWmOxXtB2OZRibI79GP611uL001rXctTfIURXF3HUlbo=\"\u003eTrengo shared inbox\u003c/a\u003e\n \u003ca class=\"chip\" href=\"https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQEgnaHzBrijK4x-kueFOJDZ4WoDoc8aGFC_ELMXrtH7hye3kGpHMwA-66IL9SHt-wNnRBqtQdgzfMbNQfUvZ_gyubOP3zEQwqvh7I9-SLP-uV2vDohIqZXCrkeM1SXW4nZZJ3qfjYagriMlacdSGQFWTfKhzNS6ofTDpRZGt8ma4S3MQGJJOP_oVbQmIIjB81LEhyBLZClNns2kDgQ0\"\u003eTrengo automation features\u003c/a\u003e\n \u003c/div\u003e\n\u003c/div\u003e\n", "sdk_blob": null }, "source_flagging_uris": null, "web_search_queries": [ "Trengo features customer response times", "Trengo team collaboration features", "Trengo shared inbox", "Trengo automation features" ] }, "index": 0, "logprobs_result": null, "safety_ratings": null, "token_count": null, "url_context_metadata": null } ], "create_time": null, "model_version": "gemini-2.5-flash", "parsed": null, "prompt_feedback": null, "response_id": "CrKMaZitMJ3TvdIP69f_mAw", "sdk_http_response": { "body": null, "headers": { "alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000", "content-encoding": "gzip", "content-type": "application/json; charset=UTF-8", "date": "Wed, 11 Feb 2026 16:44:58 GMT", "server": "scaffolding on HTTPServer2", "server-timing": "gfet4t7; dur=10840", "transfer-encoding": "chunked", "vary": "Origin, X-Origin, Referer", "x-content-type-options": "nosniff", "x-frame-options": "SAMEORIGIN", "x-xss-protection": "0" } }, "usage_metadata": { "cache_tokens_details": null, "cached_content_token_count": null, "candidates_token_count": 563, "candidates_tokens_details": null, "prompt_token_count": 72, "prompt_tokens_details": [ { "modality": "TEXT", "token_count": 72 } ], "thoughts_token_count": 1141, "tool_use_prompt_token_count": 269, "tool_use_prompt_tokens_details": [ { "modality": "TEXT", "token_count": 269 } ], "total_token_count": 2045, "traffic_type": null } }, "request_payload": { "input": { "contents": "You are answering a user query. Be concise but helpful.\nIf you mention products or brands, be specific.\nDo not invent facts. If unsure, say you are unsure.\n\nBrand under analysis: Trengo\nBrand website: https://trengo.com/\n\nUser query: Discover tools that improve customer response times and facilitate team collaboration.", "model": "gemini-2.5-flash" }, "model": "gemini-2.5-flash", "provider": "gemini" }, "retry_policy": { "base_backoff_s": 0.6, "max_retries": 3, "timeout_s": 60 }, "usage": { "cost_usd": 0.0014291000000000002, "input_tokens": 72, "model": "gemini-2.5-flash", "output_tokens": 563, "pricing_source": "local_price_table_v1", "provider": "gemini", "total_tokens": 2045 }, "usage_raw": { "cache_tokens_details": null, "cached_content_token_count": null, "candidates_token_count": 563, "candidates_tokens_details": null, "prompt_token_count": 72, "prompt_tokens_details": [ { "modality": "TEXT", "token_count": 72 } ], "thoughts_token_count": 1141, "tool_use_prompt_token_count": 269, "tool_use_prompt_tokens_details": [ { "modality": "TEXT", "token_count": 269 } ], "total_token_count": 2045, "traffic_type": null } }

{ "input": { "contents": "You are answering a user query. Be concise but helpful.\nIf you mention products or brands, be specific.\nDo not invent facts. If unsure, say you are unsure.\n\nBrand under analysis: Trengo\nBrand website: https://trengo.com/\n\nUser query: Discover tools that improve customer response times and facilitate team collaboration.", "model": "gemini-2.5-flash" }, "model": "gemini-2.5-flash", "provider": "gemini" }

null