Run item
openai · Trengo · question_index=4
Question
Discover shared inbox solutions that improve customer support efficiency and response times.
Answer
Here are some shared inbox solutions that can enhance customer support efficiency and response times:
1. **Front**: Combines email, chat, and social media into one shared inbox, allowing teams to collaborate on responses.
2. **Help Scout**: Offers a shared inbox with features like customer profiles and reporting tools, designed specifically for support teams.
3. **Zendesk**: Provides a shared inbox through its ticketing system, enabling teams to manage customer inquiries effectively.
4. **Gmail with Google Groups**: You can set up a shared inbox using Google Groups, allowing multiple users to manage emails collaboratively.
5. **Hiver**: Integrates with Gmail to create a shared inbox, enabling teams to assign emails, add notes, and track performance.
6. **Missive**: Combines email and chat in a shared inbox, allowing for real-time collaboration on customer queries.
These tools can help streamline communication and improve response times in customer support.
Citations
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