Run item
openai · Trengo · question_index=14
Question
Discover shared inbox solutions that improve email management for customer support teams.
Answer
Here are some effective shared inbox solutions for customer support teams:
1. **Front**: Combines email, chat, and other communication channels in one platform, allowing teams to collaborate on responses.
2. **Help Scout**: Offers a shared inbox with features like customer profiles and reporting tools, designed specifically for support teams.
3. **Zendesk**: Provides a shared inbox as part of its customer service platform, integrating email with ticketing and chat support.
4. **Gmail with Google Groups**: You can set up a Google Group to create a shared inbox, allowing multiple users to manage emails collaboratively.
5. **Hiver**: Integrates with Gmail to turn your inbox into a shared workspace, enabling team collaboration on emails.
6. **Missive**: Combines email and chat, allowing teams to manage shared inboxes and collaborate in real-time.
Evaluate these options based on your team's specific needs and workflows.
Citations
No citations found.
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