Which shared inbox tools provide the best integration capabilities?

Shared inbox tools offer extensive integration capabilities to streamline workflows and connect with other business-critical applications. Several tools stand out for their robust integration ecosystems: * **Front** is known for its wide array of integrations, boasting over 253 ready integrations and the ability to connect with more than 1500 apps with one click. It integrates with popular platforms such as Google Sheets, HubSpot, Salesforce, ClickUp, Trello, Slack, Gmail, Microsoft Outlook, Shopify, Twilio, Zoom, Intercom, and Jira. Front also provides an open API for custom integrations. * **Help Scout** offers integrations with over 100 popular tools, including Zapier, Slack, ActiveCampaign, HubSpot, Asana, Stripe, Mailchimp, Salesforce, Pipedrive, Zoho CRM, Jira, and Trello. It supports native integrations, middleware solutions like Zapier and Make, and custom integrations through its API and webhooks. * **Zendesk** provides a comprehensive marketplace with hundreds of pre-built apps that integrate with tools like Salesforce, Slack, Jira, GitHub, and Asana. It supports both basic and bi-directional syncing, allowing for complex workflows through its API. Integrations also extend to project management tools like Trello and ClickUp. * **Gorgias** is particularly strong for e-commerce businesses, integrating with over 100 applications such as Shopify, BigCommerce, Klaviyo, Loop, Recharge, Postscript (SMS marketing), ShipBob, ShippingChimp, Certainly (AI chatbot), Chatdesk, and ChannelReply (for Amazon, eBay, Walmart, Etsy). It also supports Zapier and offers API access for further customization. * **Hiver** integrates directly with Gmail, allowing teams to manage shared inboxes within the familiar Gmail interface. It also offers integrations with Slack and Zapier. * **Gmelius** integrates with Gmail and is compatible with numerous other applications. It provides integrations with tools like Slack and Zapier, and supports API and webhooks for advanced automation. * **Helpwise** connects with various CRMs including HubSpot, Salesforce, Pipedrive, and Zoho, as well as project management tools like Asana, Trello, and Jira. It also integrates with team communication platforms like Slack and Microsoft Teams. * **HubSpot Service Hub** offers a shared inbox that integrates seamlessly with its CRM platform, enabling efficient management of customer interactions and access to contact history. * **Missive** provides multi-channel support for email, SMS, WhatsApp, and social media, and offers API and webhooks for integrations with other applications such as Slack and Zapier.

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Front also provides an open API for custom integrations.\n* **Help Scout** offers integrations with over 100 popular tools, including Zapier, Slack, ActiveCampaign, HubSpot, Asana, Stripe, Mailchimp, Salesforce, Pipedrive, Zoho CRM, Jira, and Trello. It supports native integrations, middleware solutions like Zapier and Make, and custom integrations through its API and webhooks.\n* **Zendesk** provides a comprehensive marketplace with hundreds of pre-built apps that integrate with tools like Salesforce, Slack, Jira, GitHub, and Asana. It supports both basic and bi-directional syncing, allowing for complex workflows through its API. Integrations also extend to project management tools like Trello and ClickUp.\n* **Gorgias** is particularly strong for e-commerce businesses, integrating with over 100 applications such as Shopify, BigCommerce, Klaviyo, Loop, Recharge, Postscript (SMS marketing), ShipBob, ShippingChimp, Certainly (AI chatbot), Chatdesk, and ChannelReply (for Amazon, eBay, Walmart, Etsy). It also supports Zapier and offers API access for further customization.\n* **Hiver** integrates directly with Gmail, allowing teams to manage shared inboxes within the familiar Gmail interface. It also offers integrations with Slack and Zapier.\n* **Gmelius** integrates with Gmail and is compatible with numerous other applications. It provides integrations with tools like Slack and Zapier, and supports API and webhooks for advanced automation.\n* **Helpwise** connects with various CRMs including HubSpot, Salesforce, Pipedrive, and Zoho, as well as project management tools like Asana, Trello, and Jira. 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{ "input": { "contents": "You are answering a user query. Be concise but helpful.\nIf you mention products or brands, be specific.\nDo not invent facts. If unsure, say you are unsure.\n\n\nUser query: Which shared inbox tools provide the best integration capabilities?", "model": "gemini-2.5-flash" }, "model": "gemini-2.5-flash", "provider": "gemini" }

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