Which shared inbox solutions are ideal for improving customer support efficiency?

Here are some effective shared inbox solutions for improving customer support efficiency: 1. **Front**: Combines email, chat, and social media in one platform, allowing teams to collaborate on responses. 2. **Help Scout**: Offers a shared inbox with features like customer profiles and reporting tools, designed specifically for support teams. 3. **Zendesk**: Provides a robust shared inbox with ticketing features, automation, and integration options for various channels. 4. **Gmail with Shared Labels**: While not a dedicated solution, using shared labels in Gmail can help teams manage customer inquiries collaboratively. 5. **Hiver**: Integrates with Gmail to turn it into a shared inbox, allowing teams to assign emails and track responses. 6. **Missive**: Combines email and chat, enabling team collaboration on customer inquiries in real-time. Choose one based on your team's specific needs and workflow.

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