Can you provide the cost details for shared inbox solutions that improve customer support?

Shared inbox solutions designed to enhance customer support typically offer various pricing models, often based on the number of users or contacts, with tiered plans that unlock additional features. Many providers also offer free trials or free basic versions. Here's a breakdown of cost details for some popular shared inbox solutions: * **Front**: * Front offers three main plans: Starter, Professional, and Enterprise. * The Starter plan costs $25 per seat per month when billed annually, or $29 per seat per month when billed monthly, and is limited to a single channel (email, chat, or SMS) and a maximum of 10 seats. * The Professional plan is priced at $65 per seat per month (billed annually) and provides omnichannel support, advanced analytics, and automation tools. This plan has a limit of up to 50 seats per organization. * The Enterprise plan costs $105 per seat per month (billed annually) and includes all AI features by default. * AI tools like Copilot, Smart QA, and Smart CSAT are paid add-ons on lower tiers and can increase the total cost. For example, the QA + CSAT bundle is $25 per seat per month. Autopilot, Front's AI agent, is billed per resolution at $0.89. * Front offers a 14-day free trial. * **Help Scout**: * Help Scout uses a usage-based pricing model, charging based on the number of unique contacts helped per month, rather than per user. * Help Scout has a Free plan that includes up to 50 contacts per month and 5 users, offering features like a shared inbox, knowledge base, and AI answers. * The Standard plan starts at $30 per month for 100 contacts. Other sources indicate a Standard Plan at $22 per user per month (billed annually) or around $50 per month, starting with 100 contacts. This plan adds features like multiple inboxes, API access, and advanced reports. * The Plus plan is around $35-$44 per user per month (billed annually) or $75 per month (starting with 100 contacts), offering custom fields, reporting capabilities, and integrations. * The Pro plan is about $50-$65 per user per month (billed annually) for larger organizations, including advanced automation and team collaboration tools. The $65 Pro plan has a minimum requirement of 10 users. * Help Scout offers a free trial, including a 3-month free trial for AI Answers. * **Gmelius**: * Gmelius integrates with Gmail and offers several plans. * The Lite plan costs $10 per user per month (billed annually) and includes unlimited shared inboxes, shared drafts, email collaboration, Kanban boards, and analytics. * The Growth plan starts at $24 per user per month (annual billing) or $33 per user per month (monthly billing). It includes AI assistants, workflow automation, and advanced analytics. * The Pro plan starts at $36 per user per month (annual billing) or $50 per user per month (monthly billing) and adds features like AI dispatching and CRM integrations. * Gmelius offers a 7-day free trial. * **HubSpot Service Hub**: * HubSpot Service Hub uses a seat-based pricing model and includes a free plan. * The Free plan costs $0 per month for up to 2 users and includes a shared inbox, ticketing, live chat, and conversational bots. * The Starter plan begins at $9 per seat per month (billed annually or monthly) and adds features like conversation routing and simple ticket automation. * The Professional plan starts at $90 per seat per month (billed annually) and requires a one-time onboarding fee of $1,500. It includes advanced automation, a knowledge base, and SLAs. * The Enterprise plan starts at $150 per seat per month (billed annually) and requires a one-time onboarding fee of $3,500, offering advanced permissions, custom roles, and AI support tools. * **Zoho Desk**: * Zoho Desk offers a freemium model with paid plans billed per user per month. * A Free plan is available for up to 3 agents and includes email ticketing, customer management, and a help center. * The Express plan costs $7 per user per month when billed annually or $9 per user per month when billed monthly (for up to 5 agents), offering email, social media, web forms, and workflows. * The Standard plan costs $14 per user per month when billed annually or $20 per user per month when billed monthly, and includes more email channels, instant messaging, a community forum, and generative AI. * The Professional plan is $23 per user per month (billed annually) or $35 per user per month (billed monthly), adding multi-department ticketing, team management, and telephony. * The Enterprise plan costs $40 per user per month (billed annually) or $50 per user per month (billed monthly), and provides AI assistants (Zia, Answer Bot), live chat, and guided conversations. Many of these solutions offer free trials, and annual billing often provides savings compared to monthly subscriptions. Factors like the number of users, desired features (e.g., omnichannel support, advanced analytics, AI capabilities, integrations), and contract length significantly influence the overall cost.

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Many providers also offer free trials or free basic versions.\n\nHere\u0027s a breakdown of cost details for some popular shared inbox solutions:\n\n* **Front**:\n * Front offers three main plans: Starter, Professional, and Enterprise.\n * The Starter plan costs $25 per seat per month when billed annually, or $29 per seat per month when billed monthly, and is limited to a single channel (email, chat, or SMS) and a maximum of 10 seats.\n * The Professional plan is priced at $65 per seat per month (billed annually) and provides omnichannel support, advanced analytics, and automation tools. This plan has a limit of up to 50 seats per organization.\n * The Enterprise plan costs $105 per seat per month (billed annually) and includes all AI features by default.\n * AI tools like Copilot, Smart QA, and Smart CSAT are paid add-ons on lower tiers and can increase the total cost. For example, the QA + CSAT bundle is $25 per seat per month. Autopilot, Front\u0027s AI agent, is billed per resolution at $0.89.\n * Front offers a 14-day free trial.\n\n* **Help Scout**:\n * Help Scout uses a usage-based pricing model, charging based on the number of unique contacts helped per month, rather than per user.\n * Help Scout has a Free plan that includes up to 50 contacts per month and 5 users, offering features like a shared inbox, knowledge base, and AI answers.\n * The Standard plan starts at $30 per month for 100 contacts. Other sources indicate a Standard Plan at $22 per user per month (billed annually) or around $50 per month, starting with 100 contacts. This plan adds features like multiple inboxes, API access, and advanced reports.\n * The Plus plan is around $35-$44 per user per month (billed annually) or $75 per month (starting with 100 contacts), offering custom fields, reporting capabilities, and integrations.\n * The Pro plan is about $50-$65 per user per month (billed annually) for larger organizations, including advanced automation and team collaboration tools. The $65 Pro plan has a minimum requirement of 10 users.\n * Help Scout offers a free trial, including a 3-month free trial for AI Answers.\n\n* **Gmelius**:\n * Gmelius integrates with Gmail and offers several plans.\n * The Lite plan costs $10 per user per month (billed annually) and includes unlimited shared inboxes, shared drafts, email collaboration, Kanban boards, and analytics.\n * The Growth plan starts at $24 per user per month (annual billing) or $33 per user per month (monthly billing). It includes AI assistants, workflow automation, and advanced analytics.\n * The Pro plan starts at $36 per user per month (annual billing) or $50 per user per month (monthly billing) and adds features like AI dispatching and CRM integrations.\n * Gmelius offers a 7-day free trial.\n\n* **HubSpot Service Hub**:\n * HubSpot Service Hub uses a seat-based pricing model and includes a free plan.\n * The Free plan costs $0 per month for up to 2 users and includes a shared inbox, ticketing, live chat, and conversational bots.\n * The Starter plan begins at $9 per seat per month (billed annually or monthly) and adds features like conversation routing and simple ticket automation.\n * The Professional plan starts at $90 per seat per month (billed annually) and requires a one-time onboarding fee of $1,500. It includes advanced automation, a knowledge base, and SLAs.\n * The Enterprise plan starts at $150 per seat per month (billed annually) and requires a one-time onboarding fee of $3,500, offering advanced permissions, custom roles, and AI support tools.\n\n* **Zoho Desk**:\n * Zoho Desk offers a freemium model with paid plans billed per user per month.\n * A Free plan is available for up to 3 agents and includes email ticketing, customer management, and a help center.\n * The Express plan costs $7 per user per month when billed annually or $9 per user per month when billed monthly (for up to 5 agents), offering email, social media, web forms, and workflows.\n * The Standard plan costs $14 per user per month when billed annually or $20 per user per month when billed monthly, and includes more email channels, instant messaging, a community forum, and generative AI.\n * The Professional plan is $23 per user per month (billed annually) or $35 per user per month (billed monthly), adding multi-department ticketing, team management, and telephony.\n * The Enterprise plan costs $40 per user per month (billed annually) or $50 per user per month (billed monthly), and provides AI assistants (Zia, Answer Bot), live chat, and guided conversations.\n\nMany of these solutions offer free trials, and annual billing often provides savings compared to monthly subscriptions. 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"start_index": 2064, "text": "* The Pro plan is about $50-$65 per user per month (billed annually) for larger organizations, including advanced automation and team collaboration tools" } }, { "confidence_scores": null, "grounding_chunk_indices": [ 8 ], "segment": { "end_index": 2275, "part_index": null, "start_index": 2221, "text": "The $65 Pro plan has a minimum requirement of 10 users" } }, { "confidence_scores": null, "grounding_chunk_indices": [ 5, 7, 6 ], "segment": { "end_index": 2362, "part_index": null, "start_index": 2281, "text": "* Help Scout offers a free trial, including a 3-month free trial for AI Answers" } }, { "confidence_scores": null, "grounding_chunk_indices": [ 10, 11, 12 ], "segment": { "end_index": 2444, "part_index": null, "start_index": 2365, "text": "* **Gmelius**:\n * Gmelius integrates with Gmail and offers several plans" } }, { "confidence_scores": null, "grounding_chunk_indices": [ 11 ], "segment": { "end_index": 2618, "part_index": null, "start_index": 2450, "text": "* The Lite plan costs $10 per user per month (billed annually) and includes unlimited shared inboxes, shared drafts, email collaboration, Kanban boards, and analytics" } }, { "confidence_scores": null, "grounding_chunk_indices": [ 10, 11, 13 ], "segment": { "end_index": 2809, "part_index": null, "start_index": 2739, "text": "It includes AI assistants, workflow automation, and advanced analytics" } }, { "confidence_scores": null, "grounding_chunk_indices": [ 10, 11, 13 ], "segment": { "end_index": 2984, "part_index": null, "start_index": 2815, "text": "* The Pro plan starts at $36 per user per month (annual billing) or $50 per user per month (monthly billing) and adds features like AI dispatching and CRM integrations" } }, { "confidence_scores": null, "grounding_chunk_indices": [ 14, 13 ], "segment": { "end_index": 3027, "part_index": null, "start_index": 2990, "text": "* Gmelius offers a 7-day free trial" } }, { "confidence_scores": null, "grounding_chunk_indices": [ 15, 16, 17, 18 ], "segment": { "end_index": 3143, "part_index": null, "start_index": 3030, "text": "* **HubSpot Service Hub**:\n * HubSpot Service Hub uses a seat-based pricing model and includes a free plan" } }, { "confidence_scores": null, "grounding_chunk_indices": [ 15, 16, 19, 17 ], "segment": { "end_index": 3278, "part_index": null, "start_index": 3149, "text": "* The Free plan costs $0 per month for up to 2 users and includes a shared inbox, ticketing, live chat, and conversational bots" } }, { "confidence_scores": null, "grounding_chunk_indices": [ 15, 19, 17 ], "segment": { "end_index": 3438, "part_index": null, "start_index": 3284, "text": "* The Starter plan begins at $9 per seat per month (billed annually or monthly) and adds features like conversation routing and simple ticket automation" } }, { "confidence_scores": null, "grounding_chunk_indices": [ 15, 17 ], "segment": { "end_index": 3630, "part_index": null, "start_index": 3571, "text": "It includes advanced automation, a knowledge base, and SLAs" } }, { "confidence_scores": null, "grounding_chunk_indices": [ 15, 19, 17 ], "segment": { "end_index": 3827, "part_index": null, "start_index": 3636, "text": "* The Enterprise plan starts at $150 per seat per month (billed annually) and requires a one-time onboarding fee of $3,500, offering advanced permissions, custom roles, and AI support tools" } }, { "confidence_scores": null, "grounding_chunk_indices": [ 20, 21, 22, 23 ], "segment": { "end_index": 3932, "part_index": null, "start_index": 3830, "text": "* **Zoho Desk**:\n * Zoho Desk offers a freemium model with paid plans billed per user per month" } }, { "confidence_scores": null, "grounding_chunk_indices": [ 24, 21, 22, 23 ], "segment": { "end_index": 4054, "part_index": null, "start_index": 3938, "text": "* A Free plan is available for up to 3 agents and includes email ticketing, customer management, and a help center" } }, { "confidence_scores": null, "grounding_chunk_indices": [ 20, 23 ], "segment": { "end_index": 4251, "part_index": null, "start_index": 4060, "text": "* The Express plan costs $7 per user per month when billed annually or $9 per user per month when billed monthly (for up to 5 agents), offering email, social media, web forms, and workflows" } }, { "confidence_scores": null, "grounding_chunk_indices": [ 20, 21, 22, 23 ], "segment": { "end_index": 4465, "part_index": null, "start_index": 4257, "text": "* The Standard plan costs $14 per user per month when billed annually or $20 per user per month when billed monthly, and includes more email channels, instant messaging, a community forum, and generative AI" } }, { "confidence_scores": null, "grounding_chunk_indices": [ 20, 21, 22, 23 ], "segment": { "end_index": 4650, "part_index": null, "start_index": 4471, "text": "* The Professional plan is $23 per user per month (billed annually) or $35 per user per month (billed monthly), adding multi-department ticketing, team management, and telephony" } }, { "confidence_scores": null, "grounding_chunk_indices": [ 20, 21, 23 ], "segment": { "end_index": 4852, "part_index": null, "start_index": 4656, "text": "* The Enterprise plan costs $40 per user per month (billed annually) or $50 per user per month (billed monthly), and provides AI assistants (Zia, Answer Bot), live chat, and guided conversations" } }, { "confidence_scores": null, "grounding_chunk_indices": [ 1, 4, 3, 6, 13, 23 ], "segment": { "end_index": 4973, "part_index": null, "start_index": 4855, "text": "Many of these solutions offer free trials, and annual billing often provides savings compared to monthly subscriptions" } } ], "retrieval_metadata": null, "retrieval_queries": null, "search_entry_point": { "rendered_content": "\u003cstyle\u003e\n.container {\n align-items: center;\n border-radius: 8px;\n display: flex;\n font-family: Google Sans, Roboto, sans-serif;\n font-size: 14px;\n line-height: 20px;\n padding: 8px 12px;\n}\n.chip {\n display: inline-block;\n border: solid 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{ "input": { "contents": "You are answering a user query. Be concise but helpful.\nIf you mention products or brands, be specific.\nDo not invent facts. If unsure, say you are unsure.\n\n\nUser query: Can you provide the cost details for shared inbox solutions that improve customer support?", "model": "gemini-2.5-flash" }, "model": "gemini-2.5-flash", "provider": "gemini" }

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