What are some alternatives to Freshdesk for shared inbox solutions?

If you're looking for alternatives to Freshdesk for shared inbox solutions, several strong contenders offer various features to streamline team collaboration and customer communication: * **HubSpot Service Hub** is ideal for businesses already within the HubSpot ecosystem, offering a comprehensive shared inbox that integrates seamlessly with its CRM and includes AI-powered tools. * **Front** excels in email automation and collaboration, providing a unified inbox for managing communications across email, chat, SMS, and social media. * **Help Scout** focuses on a human-centric, email-first approach with a simple user interface, combining a shared inbox with live chat and a knowledge base. * **Hiver** transforms your Gmail inbox into a fully functional helpdesk, allowing teams to assign, track, and respond to customer emails directly within the Gmail interface. * **ProProfs Help Desk** centralizes customer communications into a single shared inbox and offers AI-assisted features for customer delight. * **Zoho Desk** is a cloud-based help desk solution providing omnichannel ticketing, a Blueprint process designer, and a Zia AI assistant. * **SparrowDesk** is an AI-first shared inbox solution designed for fast-growing teams, featuring a unified inbox and a clean user interface. * **Missive** is a versatile team inbox and chat app that facilitates collaboration not only around email but also across other channels like SMS, WhatsApp, Instagram, and live chat. * **Kustomer** offers a unified customer timeline and an omnichannel workspace, with AI-powered agent assist and a native CRM. * **Zendesk Support Suite** provides a comprehensive multi-channel approach, integrating email, live chat, social media, voice, and messaging into a unified interface. For teams prioritizing simplicity and already using Google Workspace or Outlook, **Google Collaborative Inbox** (a feature of Google Groups for Business) and **Outlook Shared Mailbox** offer basic shared inbox functionalities within their respective ecosystems.

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