What is the cost range for effective shared inbox platforms?

The cost range for effective shared inbox platforms varies significantly, from free basic options to comprehensive enterprise solutions that can cost hundreds of dollars per month. Most popular and effective platforms typically fall within a per-user, per-month pricing model. Here's a breakdown of the general cost range and what you can expect at different price points: **Free Options:** Some platforms offer free plans with limited features, ideal for very small teams or basic needs. For example, Hiver offers a free plan with unlimited users and replies, and one shared inbox, though it lacks advanced features like collision detection and AI. Google Collaborative Inbox, a feature of Google Groups for Business, is also a free option for small teams using Gmail for basic shared inbox management, allowing for conversation assignment and marking as resolved. HubSpot also offers a free shared inbox tool as part of its CRM solution, which includes basic shared inbox functionalities with HubSpot branding. **Entry-Level to Mid-Range ($10 - $30 per user/month):** Many effective shared inbox platforms start in this range, offering core functionalities like email assignment, internal notes, collision detection, and integrations. * **Emailgistics:** Starts at $11/user per month as an Outlook extension. * **Drag:** Begins at $12/user per month, transforming Gmail into a shared inbox and CRM. * **Helpwise:** Offers plans starting at $12/user per month for its standard plan, providing unified messaging across multiple channels. It also has a free plan for one shared account. * **Hiver:** Paid plans start around $19/month, integrating with Gmail for shared mailboxes and offering features like task automation and analytics. Some sources cite it starting at $14/month for a Basic plan. * **Canary's Shared Inbox:** Starts at $10/user/month for its Starter Plan, which includes AI chatbot, shared inbox, and helpdesk features. * **Gmelius:** Starts at $25/user per month for shared inboxes and collaboration features as a Gmail extension. * **Help Scout:** Starts at $25/user per month, ideal for customer support with AI, collaboration, and organization features. * **Zoho TeamInbox:** One of the most affordable options, starting at €5/user/month (billed annually) for up to 3 shared incoming channels. **Higher-End ($30+ per user/month):** These plans often include more advanced features, deeper integrations, enhanced analytics, AI capabilities, and support for larger or more complex team structures. * **eDesk:** Starts at $39/agent per month, designed for e-commerce teams with marketplace integrations. * **Front:** Can be $25/seat per month or start at $38/month on a yearly contract. It's suitable for professional services firms and enterprise businesses, offering advanced functionalities like CRM and analytics on higher tiers. * **HubSpot Service Hub:** While offering a free tier, paid plans without HubSpot branding start at $50/month. It provides shared inbox functionality deeply integrated with its CRM, automation, and reporting tools. * **Omni24:** Pricing plans start at $29 per user per month for the Standard Plan, with advanced features in Ultimate or custom plans. * **Zendesk:** Offers enterprise-grade solutions with extensive customization and robust APIs, suitable for high volumes of customer interactions. * **HappyFox:** The basic plan is $24/agent/month, with team and growth plans going up to $55/user/month and $89/user/month respectively. When choosing a shared inbox platform, consider your team's size, budget, specific features needed (e.g., automation, AI, integrations with CRM or other communication channels), and whether you need a solution that integrates with existing email clients like Gmail or Outlook, or a standalone platform. Many providers also offer free trials, allowing you to test the platform before committing.

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For example, Hiver offers a free plan with unlimited users and replies, and one shared inbox, though it lacks advanced features like collision detection and AI. Google Collaborative Inbox, a feature of Google Groups for Business, is also a free option for small teams using Gmail for basic shared inbox management, allowing for conversation assignment and marking as resolved. HubSpot also offers a free shared inbox tool as part of its CRM solution, which includes basic shared inbox functionalities with HubSpot branding.\n\n**Entry-Level to Mid-Range ($10 - $30 per user/month):**\nMany effective shared inbox platforms start in this range, offering core functionalities like email assignment, internal notes, collision detection, and integrations.\n\n* **Emailgistics:** Starts at $11/user per month as an Outlook extension.\n* **Drag:** Begins at $12/user per month, transforming Gmail into a shared inbox and CRM.\n* **Helpwise:** Offers plans starting at $12/user per month for its standard plan, providing unified messaging across multiple channels. It also has a free plan for one shared account.\n* **Hiver:** Paid plans start around $19/month, integrating with Gmail for shared mailboxes and offering features like task automation and analytics. Some sources cite it starting at $14/month for a Basic plan.\n* **Canary\u0027s Shared Inbox:** Starts at $10/user/month for its Starter Plan, which includes AI chatbot, shared inbox, and helpdesk features.\n* **Gmelius:** Starts at $25/user per month for shared inboxes and collaboration features as a Gmail extension.\n* **Help Scout:** Starts at $25/user per month, ideal for customer support with AI, collaboration, and organization features.\n* **Zoho TeamInbox:** One of the most affordable options, starting at \u20ac5/user/month (billed annually) for up to 3 shared incoming channels.\n\n**Higher-End ($30+ per user/month):**\nThese plans often include more advanced features, deeper integrations, enhanced analytics, AI capabilities, and support for larger or more complex team structures.\n\n* **eDesk:** Starts at $39/agent per month, designed for e-commerce teams with marketplace integrations.\n* **Front:** Can be $25/seat per month or start at $38/month on a yearly contract. It\u0027s suitable for professional services firms and enterprise businesses, offering advanced functionalities like CRM and analytics on higher tiers.\n* **HubSpot Service Hub:** While offering a free tier, paid plans without HubSpot branding start at $50/month. It provides shared inbox functionality deeply integrated with its CRM, automation, and reporting tools.\n* **Omni24:** Pricing plans start at $29 per user per month for the Standard Plan, with advanced features in Ultimate or custom plans.\n* **Zendesk:** Offers enterprise-grade solutions with extensive customization and robust APIs, suitable for high volumes of customer interactions.\n* **HappyFox:** The basic plan is $24/agent/month, with team and growth plans going up to $55/user/month and $89/user/month respectively.\n\nWhen choosing a shared inbox platform, consider your team\u0027s size, budget, specific features needed (e.g., automation, AI, integrations with CRM or other communication channels), and whether you need a solution that integrates with existing email clients like Gmail or Outlook, or a standalone platform. 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